Technical Support Specialist

About the Brand

Mashburn is an Atlanta-based apparel and lifestyle brand launched in 2007 with a single passion: taking care of people. The company designs, manufactures, and markets a nationally recognized assortment of menswear (Sid Mashburn) and womenswear (Ann Mashburn) alongside other high-quality, iconic brands. We aim to be the world's go-to omnichannel lifestyle shop—a place that embodies service and style, accessibility and luxury, and the very best of everything. Our story is still unfolding, with incredible growth opportunities ahead.

About the Role

The Technical Support Specialist provides on-site and remote support, troubleshooting, installation, and maintenance of accounts, network, and computer equipment.

Responsibilities

• Provide friendly on-site and remote help to employees
• Follow up on open tickets, respond to, and troubleshoot problems and concerns
• Resolve issues involving hardware, software, and network using professional knowledge
• Apply practical knowledge of operating systems, application programs, and networking
• Demonstrate strong aptitude in Windows operating systems, repairs, servers, switches, routers, hardware, upgrades, and VPN
• Configure and troubleshoot Mac systems
• Identify and organize tickets according to priority
• Assign or escalate tickets as needed to expedite resolution
• Configure and set up technology for new hires

Skills & Qualifications

• Strong aptitude in Microsoft Windows and Mac troubleshooting, configuration, hardware, and upgrades
• Knowledge of and aptitude for Windows server configuration and troubleshooting
• Experience with switches, routers, and firewalls; ability to assist with troubleshooting network problems
• Printer and print server troubleshooting
• Knowledge of and aptitude for Group Policy, Active Directory, and Office 365
• Ability to read computer instruction manuals and comprehend directions to remedy minor equipment malfunctions
• Interpersonal skills necessary to train others
• Ability to communicate problems with supervisors as they arise
• Must maintain confidentiality
• Ability to meet deadlines
• Ability to walk and stand for long periods without issues
• Commitment to providing internal users with outstanding customer care and service
• Ability to communicate and work with others as a team
• Reflects core values of Hopeful, Helpful, Humble, Hardworking, Nimble, Hospitable, and Honest