TECHNICAL SUPPORT SPECIALIST

About the Role

As a Technical Support Specialist at SDS2, you will be part of a community of innovators, problem-solvers, and collaborators who are passionate about shaping the future of steel construction. Our culture thrives on creativity, collaboration, and a commitment to excellence. We believe in empowering each other to grow, take on challenges, and make an impact. Whether we're brainstorming the next big idea or supporting our customers, we do it with dedication, integrity, and a sense of purpose. We value work-life balance, continuous learning, and fostering an environment where everyone's voice is heard.

Responsibilities

• Provide technical support to customers using SDS2 software solutions
• Troubleshoot and resolve issues related to 3D modeling and connection design automation
• Assist detailers, fabricators, and engineers in working smarter and more efficiently with SDS2 tools
• Collaborate with the Customer Success team to ensure customer satisfaction and success

Requirements

• Experience with SDS2 or ALLPLAN/Precast software solutions (depending on position)
• Strong technical troubleshooting and problem-solving skills
• Ability to support customers in a remote (U.S.) work environment
• Excellent communication and collaboration skills

Qualifications

• Background in steel detailing, fabrication, or structural engineering
• Familiarity with 3D modeling and connection design processes
• Experience in customer support or customer success roles

Skills

• Proficiency with SDS2 or ALLPLAN/Precast software
• Strong analytical and troubleshooting abilities
• Effective verbal and written communication
• Collaborative team player with a customer-focused mindset