Technical Support Specialist

About the role

The On‑Site Technical Support Specialist provides hands‑on technical assistance to participants during scheduled site visits. The role is responsible for onboarding, configuring, and troubleshooting mobile devices and wearable technology while delivering exceptional customer service. The specialist ensures seamless device functionality, accurate data synchronization, and strict compliance with data privacy, security, and protocol standards.

Location: Brownsville, Texas | Job type: Contract | Education: High School

Responsibilities

• Provide direct, on‑site technical guidance and clear instructions to participants during scheduled visits.
• Assist participants with porting mobile phones to the designated platform; configure and pair Apple Watch devices with participant mobile phones.
• Ensure proper installation of required applications, system settings, and mobile device configurations.
• Validate device connectivity, data synchronization, and overall hardware/software functionality.
• Diagnose and resolve basic technical issues related to mobile devices, wearables, and associated applications.
• Accurately document setup completion and any technical issues encountered while adhering strictly to data privacy, security, and organizational protocols.

Qualifications

• 0 to 2 years of related experience, or an equivalent combination of education, training, and experience.
• Previous experience supporting clinical research, healthcare technology environments, or mobile device management (MDM) systems is strongly preferred.
• Demonstrated experience in participant‑facing, end‑user support, or customer service roles.
• Strong troubleshooting skills for mobile phones (iOS/Android) and smartwatches.
• Excellent verbal communication skills with the ability to explain technical concepts to non‑technical end users clearly.
• High attention to detail, strong organizational skills, and the ability to multitask effectively in a fast‑paced environment.
• Analytical thinking and systematic problem‑solving capabilities.

Skills

• Citrix, Cloud, Data Centers, data storage, IT infrastructure, Linux, Windows, Servers, tuning, remote access, software patches, system documentation, software licensing, system engineering, virtualization, Windows Server administration.
• Ability to multitask, analytical, attention to detail, strong communication, troubleshooting, problem‑solving, system administration, installation, asset inventory, business alignment, consulting.
• Strong customer service skills, diagnostics, infrastructure, mass storage, Operations Management, application support.

Pay

$30 – $33 per hour.

Schedule

8 am to 5 pm.

Benefits

• Medical, prescription, dental, vision, AD&D, and life insurance offerings.
• Short‑term disability.
• 401(k) plan (benefits based on eligibility).