Technical Support Specialist

About the role

Your role is to provide assistance and expertise concerning Quincy rotary and reciprocating products. You will support Field Service Technicians, distributor network, and end users in the maintenance, service, and training of Quincy products. You will assist customers to the best of your ability to obtain technical information needed to be satisfied with the performance of their Quincy Compressor.

Responsibilities

• Continually update personal knowledge of new products or modifications to existing product lines and various warranty policies.
• Maintain current product documentation for the Technical Service Department.
• Provide daily reports of field problems reported by phone and email.
• Provide training to Service Technicians and distributors on product service and repair both in service school and in the field when needed.
• Provide training for internal and distribution.
• Accept and complete any special projects/assignments that are not principle duties of this position but are in line with goal and objectives of this department and/or division.
• Administration of remote monitoring platform (ICONS).
• Accompany service technicians to customer sites to perform air audits.
• Compile data and construct reports in a timely manner.
• Handle Industrial Air Piping design and modifications.
• Perform Quality Air Auditing.
• Perform Compressor Power Consumption Audits.
• Trussle networking and connectivity of compressed air equipment.

Requirements

• A High School Degree required with a Mechanical or Civil Engineering Degree (preferred).
• 2 years’ experience in a relevant role (preferred).
• Knowledge of compressed air products and services.
• Technical expertise.
• Excellent phone skills.
• Strong computer skills.
• Excellent customer service and interpersonal skills.
• CAD experience (preferred but not required).
• Able to move about the facility (standing, walking) and occasionally at customer sites, varying by location.
• Able to travel domestically and internationally (up to 40% maybe required).

Qualifications

• High School Degree required.
• Preferred Mechanical or Civil Engineering Degree.
• 2 years’ experience in a relevant role.
• Knowledge of compressed air products and services.
• Technical expertise.
• Excellent phone and computer skills.
• Excellent customer service and interpersonal skills.
• CAD experience (preferred but not required).
• Able to move about the facility and travel domestically/internationally.

Skills

• Technical expertise.
• Excellent phone and computer skills.
• Excellent customer service and interpersonal skills.
• CAD experience (preferred but not required).

Benefits

• Fair compensation package.
• Health insurance.
• Paid leave.
• Retail benefits.
• Diverse working environment.

Pay

Details TBD.

Schedule

Details TBD.

Location

You will be on-site and report into our Bay Minette, Alabama location.