Technical Support Specialist

Pittsburgh Winsupply - Fire Sprinklers & Fabrication · Concord, CA · 2 mo ago

Information Technology$27.73–$38.13/hrFull-time

Chevron Federal Credit Union is one of the top-run credit unions in the country – and one of the largest, with $5 billion in assets. Our corporate culture emphasizes work-life balance, mutual respect, diversity, and providing a voice for every employee. The Team Spirit Committee runs fun activities and charitable events throughout the year.

About the role

The Technical Support Specialist provides Level 2 end user support for remote and hybrid workforce environments. Responsibilities include installing, configuring, troubleshooting, and supporting computer hardware, mobile devices, operating systems, Office 365 applications, printers, softphone technologies, and enterprise applications. Supports users through Zoom, remote access tools, and phone support while delivering timely and accurate issue resolution.

Responsibilities

Provide Level 2 desktop support in a hybrid work environment, troubleshooting end-user hardware and software issues (e.g., Active Directory/Entra, Windows 11, Office 365, Zoom, remote access VPN, and wireless networks).
Log, resolve, prioritize, track, and communicate all support tickets in a timely manner.
Install, configure, upgrade, and deploy end-user hardware (laptops, desktops, monitors, mobile devices, and peripherals) and software.
Procure, provision, and manage IT assets throughout the hardware lifecycle; maintain accurate inventory and asset records in ServiceNow.
Troubleshoot basic network issues on end-user workstations and branch equipment.
Create and maintain technical documentation, procedures, and end-user knowledge base articles.
Create and administer software deployment packages and jobs using Ivanti Neuron and Intune.
Assist in maintaining meeting room hardware, including Poly A/V equipment and iPads.
Participate in a 24/7 on-call support rotation as needed.
Perform other duties as assigned.

Requirements

2+ years of technical or desktop support experience in a Windows enterprise environment.
Experience supporting remote and hybrid users using enterprise remote management tools such as Ivanti Neurons and Intune.
Experience managing incidents, requests, and IT assets within ServiceNow.
Basic understanding of TCP/IP networking fundamentals (ping, traceroute, DNS).
At least one year of Active Directory experience (preferred).
Minimum two years supporting corporate end-user hardware and Microsoft Office 365 applications, particularly Outlook.
High school diploma, GED, or equivalent; equivalent combinations of education and experience may be considered.

Skills

Strong troubleshooting, customer service, written communication, and problem-solving skills.
Proficient in Windows environments, Zoom, and Office 365 applications (Outlook, Word, Excel).
Ability to perform core job duties with minimal supervision.
Ability to quickly learn new technologies, including AI-enabled workplace tools.
Strong organizational skills with the ability to prioritize multiple tasks effectively.
Excellent verbal and written communication skills with both technical and non-technical users.
Ability to learn quickly, adapt to change, and work effectively with people at all levels.
Sound problem-solving and decision-making ability, including prioritization.
Alignment with core competencies: Growth Mindset, Diversity & Inclusion, Communication, Change Readiness, Leadership, Responsibility, Problem Solving, Tech & Data Savvy, Credit Union Business Acumen.

Physical Demands

Extensive computer use (up to eight hours per day); requires appropriate vision, dexterity, and other physical abilities.
Occasional pushing, pulling, or carrying objects weighing up to 20 pounds.
Ability to speak and present via telephone or digital communication tools (e.g., Zoom, Teams).
Flexibility to work early mornings, weekends, and on-call schedules as needed.
Must be onsite at least two out of five days per week for support and projects.

Pay

Salary is based on qualifications and geographical location (Zone). Pay range: $27.73 – $38.13 per hour.

This position is eligible for the Corporate Incentive Plan. Annual incentive opportunity ranges from 0–8% of incentive-eligible earnings, based on institutional performance (0–2%) and individual performance (0–6%). Incentive payments are discretionary and subject to approval.

Benefits

Bonus/incentives for all regular employees.
401(k) with 8% company contribution.
Medical, dental, and vision insurance for employees and dependents (80% company-paid).
Paid time off (PTO) and paid sabbaticals.
Tuition reimbursement.