Technical Support Specialist

About the role

Help Build the Future of Smart Transportation
Phillips Connect is transforming the commercial transportation industry through smart trailer technology. Our connected solutions provide fleets with real-time visibility into trailer health, location, cargo status, and operational performance, helping customers improve safety, maximize uptime, and make smarter business decisions.

Responsibilities

• Provide technical support via phone, email, and support ticketing systems for Phillips Connect solutions.
• Troubleshoot hardware, software, connectivity, and installation issues using established support procedures.
• Guide customers and field technicians through product installation, activation, configuration, and testing.
• Document customer interactions, troubleshooting steps, and resolutions within CRM and support systems.
• Escalate complex technical issues to Engineering or other internal teams while ensuring complete documentation.
• Manage assigned support cases through resolution while providing timely customer follow-up.
• Help improve technical documentation, knowledge base articles, and support resources.

Requirements

• High school diploma or GED; technical certification or related coursework is a plus.
• 1–3 years of experience in technical support, customer service, or another customer-facing technical role.
• Strong troubleshooting and analytical problem-solving skills.
• Excellent verbal and written communication skills.
• Able to learn new technologies quickly and manage multiple priorities in a fast-paced environment.

Qualifications

• Experience supporting connected hardware or IoT devices.
• Background in telematics, transportation, fleet technology, or automotive industries.
• Experience using Salesforce or similar CRM/support platforms.
• A passion for delivering outstanding customer experiences.

Skills

• Technical support and customer service experience.
• Problem-solving and analytical skills.
• Effective communication skills.
• Ability to work in a fast-paced, dynamic environment.

Benefits

Competitive hourly pay
Annual incentive opportunity
Comprehensive medical, dental, and vision benefits
401(k) with company match
Paid vacation and company holidays
Professional development opportunities
A collaborative, innovative culture where your ideas make an impact

Pay

Salary Range: Hourly Rate: $31.00 – $34.00 per hour, depending on experience, qualifications, skills, and other business-related factors.

Schedule

Remote (U.S.), working hours 8 AM – 4:30 PM PST

Department

Installation Support

Reports to

Sr. Operations Support Manager

Apply today and help shape the future of freight.
Phillips Connect is an equal opportunity employer. We believe the best teams are built on diverse perspectives, and we're committed to an environment where everyone belongs.