Technical Support Specialist

About the role

Join a dynamic team providing remote support to critical sectors. This onsite contract role involves troubleshooting, incident management, and customer support. The position requires a strong technical background and the ability to communicate complex concepts effectively. You will work closely with engineering and product teams to enhance service quality and drive improvements.

Responsibilities

• Serve as the primary contact for customer support via various communication channels.
• Manage and resolve incidents in line with service level agreements.
• Document triage details and resolution steps accurately.
• Collaborate with cross-functional teams to drive service improvements.
• Identify opportunities for workflow and process enhancements.

Qualifications

• Minimum of 3 years of experience in a technical support role.
• Strong networking knowledge, including protocols and troubleshooting.
• Proficiency in using generic office and operating system software.
• Excellent verbal and written communication skills.
• Ability to manage multiple tasks and work independently.

Skills

• Networking Protocols
• Generic Office Software
• Operating Systems
• VoIP
• Radio Technologies

Pay

$24-34 per hour

Schedule

The role supports 24/7 operations, with shifts based on business needs.