Technical Support Specialist

We need to output HTML fragment with sections: About the role? The posting includes "At Majestic Steel USA, we’re more than a steel service center — we’re a team of innovators and relationship builders committed to growth." That's about the company; could be "About the role" or maybe "About the company". The instruction: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we need to decide which sections are present. We have: - About the role: maybe the introductory paragraph about the role: "As a Technical Support Specialist, you’ll provide responsive onsite and remote technology support..." That's responsibilities. Could be "About the role" as a short description. - Responsibilities: bullet list of duties (What You'll Do). We'll list them. - Requirements: maybe Education & Experience and Technical Proficiency? Could be "Qualifications". The instruction includes Qualifications as a possible heading. We'll have sections: Qualifications (Education & Experience, Technical Proficiency). Could also have Skills. - Skills: list of skills (Strong customer service..., Working knowledge..., Methodical problem-solving..., Strong organizational..., Self-motivated...). Also "What Makes You Stand Out" could be additional qualifications/preferred skills. - Benefits: listed: Medical, Dental and Vision Insurance, 401k Retirement Plan (100% employer match), Life Insurance, Disability Insurance, Paid Parental Leave, PTO, Paid Holidays, and more! - Pay: not mentioned, so omit. - Schedule: Hybrid environment, in office Tuesday, Wednesday, and Thursday, option to work remote on Monday and Friday. That's schedule info. So we can have a Schedule section. We must not repeat job title as heading. No Job ID. We must remove boilerplate: EEO, inclusive environment statements, etc. Remove "At Majestic, we are committed to creating an inclusive environment..." and the equal opportunity employer line. Also remove "Other job-related duties and special projects as assigned" maybe keep as part of responsibilities? It's generic; but we can keep as part of responsibilities bullet? It's not substantive; maybe drop. The instruction: remove duplicated lines, cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. So drop the inclusive culture paragraph. Also remove "Why Work With US:" heading? That's not a standard heading; we can incorporate its content into Benefits and Schedule sections. The "Why Work With US:" includes Work Setting and Benefits. We'll treat Work Setting as Schedule. We must preserve all substantive information. Let's extract: Company intro: "At Majestic Steel USA, we’re more than a steel service center — we’re a team of innovators and relationship builders committed to growth." This is about the company; could be placed under About the role? Might be better as a short paragraph under About the role. Role description: "As a Technical Support Specialist, you’ll provide responsive onsite and remote technology support, troubleshoot issues and keep the tools our Associates rely on running smoothly. You’ll also help improve support processes, documentation, and technology solutions across the organization." That's also part of About the role. Then "Impact: From the office to the service center, your support keeps our teams connected, productive, and ready to deliver for our customers". Could be part of About the role or separate? Might be considered part of role description. We'll combine into About the role paragraph(s). Responsibilities (What You'll Do): list: - Provide responsive onsite and remote technical support to Associates, prioritizing requests based on urgency and business impact and following issues through resolution - Troubleshoot Windows, Microsoft 365, business applications, hardware, network connectivity, VPN, sign-in, and device-related issues - Configure, deploy, update, and maintain computers, mobile devices, phones, printers, meeting-room technology, and other end-user equipment - Support service-center technology, including shared workstations, tablets, barcode scanners, and industrial printers, with a focus on minimizing operational downtime - Support technology throughout the Associate lifecycle, including equipment setup and approved account and access changes - Research unfamiliar technical issues, apply effective troubleshooting methods, verify solutions, and escalate when needed with clear documentation - Maintain accurate equipment inventory and support records, documenting requests, troubleshooting steps, resolutions, procedures, and end-user guidance - Provide practical technology guidance and training to Associates and use company-approved AI tools to support research, documentation, learning, and routine tasks - Identify recurring issues and opportunities to improve support processes, automation, and technology solutions while continuing to build knowledge of the organization’s systems and tools. We could also include "Other job-related duties and special projects as assigned" but it's generic; maybe drop. Requirements/Qualifications: Education & Experience: - Bachelor’s Degree in Information Technology, Computer Science, or a related field, or an equivalent combination of education, technical training, certifications, and practical experience - Minimum one (1) year of technical support, help desk, desktop support, or similar experience with an emphasis on hardware and software troubleshooting - Experience supporting Windows-based computers, Microsoft 365 applications, and end users in a professional environment Technical Proficiency: - Experience with Microsoft Office products and Windows-based applications Skills: - Strong customer service and communication skills with the ability to provide professional support to Associates at all levels - Working knowledge of Windows, Microsoft 365, computer hardware, mobile devices, common business applications, Wi-Fi, and VPN connectivity - Methodical problem-solving skills with the ability to troubleshoot technical issues and recognize when escalation is needed. - Strong organizational skills with the ability to prioritize competing support requests and document issues and resolutions accurately - Self-motivated and accountable, with the ability to work independently and collaboratively in a fast-paced environment What Makes You Stand Out (preferred): - Two (2) or more years of progressive Information Technology experience - Experience with account administration, device management, or IT support/ticketing systems - Exposure to PowerShell, workflow automation, or related scripting tools - Familiarity with Entra/Active Directory, identity and access management, or Windows Server administration - Experience supporting technology in warehouse, service-center, or operational environments - Experience with endpoint or mobile device management platforms - CompTIA A+, Microsoft, or another relevant technical certification Additional: - Must be able to work outside normal business hours/days as needed - Must be able to travel occasionally and work at an outside location We could treat "Additional" as part of Requirements or Qualifications. Benefits: - Medical, Dental and Vision Insurance - 401k Retirement Plan (100% employer match) - Life Insurance - Disability Insurance - Paid Parental Leave - PTO - Paid Holidays - and more! Schedule: - Hybrid environment, in office Tuesday, Wednesday, and Thursday, option to work remote on Monday and Friday We must not include Pay. Now produce HTML with

headings and

• for lists,

  for prose. We need to decide which sections to include: About the role, Responsibilities, Qualifications, Skills, Benefits, Schedule. Possibly also "Preferred Qualifications" but we can merge into Qualifications or Skills. The instruction: prefer a few substantive sections over many thin ones. So we could combine Education & Experience and Technical Proficiency into Qualifications. Skills separate. Preferred qualifications could be added to Qualifications as a sublist? Might be better to have Qualifications (including education/experience and technical proficiency) and Skills separate. Preferred qualifications could be added to Qualifications as extra bullet points. But we must not invent headings not listed; we can use Qualifications, Skills, Benefits, Schedule, About the role, Responsibilities. We'll output:

  About the role

  At Majestic Steel USA, we’re more than a steel service center — we’re a team of innovators and relationship builders committed to growth. As a Technical Support Specialist, you’ll provide responsive onsite and remote technology support, troubleshoot issues and keep the tools our Associates rely on running smoothly. You’ll also help improve support processes, documentation, and technology solutions across the organization. Impact: From the office to the service center, your support keeps our teams connected, productive, and ready to deliver for our customers.

  Responsibilities

  • Provide responsive onsite and remote technical support to Associates, prioritizing requests based on urgency and business impact and following issues through resolution
  • Troubleshoot Windows, Microsoft 365, business applications, hardware, network connectivity, VPN, sign-in, and device-related issues
  • Configure, deploy, update, and maintain computers, mobile devices, phones, printers, meeting-room technology, and other end-user equipment
  • Support service-center technology, including shared workstations, tablets, barcode scanners, and industrial printers, with a focus on minimizing operational downtime
  • Support technology throughout the Associate lifecycle, including equipment setup and approved account and access changes
  • Research unfamiliar technical issues, apply effective troubleshooting methods, verify solutions, and escalate when needed with clear documentation
  • Maintain accurate equipment inventory and support records, documenting requests, troubleshooting steps, resolutions, procedures, and end-user guidance
  • Provide practical technology guidance and training to Associates and use company-approved AI tools to support research, documentation, learning, and routine tasks
  • Identify recurring issues and opportunities to improve support processes, automation, and technology solutions while continuing to build knowledge of the organization’s systems and tools

  Qualifications

  • Bachelor’s Degree in Information Technology, Computer Science, or a related field, or an equivalent combination of education, technical training, certifications, and practical experience
  • Minimum one (1) year of technical support, help desk, desktop support, or similar experience with an emphasis on hardware and software troubleshooting
  • Experience supporting Windows-based computers, Microsoft 365 applications, and end users in a professional environment
  • Experience with Microsoft Office products and Windows-based applications
  • Two (2) or more years of progressive Information Technology experience (preferred)
  • Experience with account administration, device management, or IT support/ticketing systems (preferred)
  • Exposure to PowerShell, workflow automation, or related scripting tools (preferred)
  • Familiarity with Entra/Active Directory, identity and access management, or Windows Server administration (preferred)
  • Experience supporting technology in warehouse, service-center, or operational environments (preferred)
  • Experience with endpoint or mobile device management platforms (preferred)
  • CompTIA A+, Microsoft, or another relevant technical certification (preferred)
  • Must be able to work outside normal business hours/days as needed
  • Must be able to travel occasionally and work at an outside location

  Skills

  • Strong customer service and communication skills with the ability to provide professional support to Associates at all levels
  • Working knowledge of Windows, Microsoft 365, computer hardware, mobile devices, common business applications, Wi-Fi, and VPN connectivity
  • Methodical problem-solving skills with the ability to troubleshoot technical issues and recognize when escalation is needed
  • Strong organizational skills with the ability to prioritize competing support requests and document issues and resolutions accurately
  • Self-motivated and accountable, with the ability to work independently and collaboratively in a fast-paced environment

  Benefits

  • Medical, Dental and Vision Insurance
  • 401k Retirement Plan (100% employer match)
  • Life Insurance
  • Disability Insurance
  • Paid Parental Leave
  • PTO
  • Paid Holidays