Technical Support Specialist

About the role

At Majestic Steel USA, we’re more than a steel service center — we’re a team of innovators and relationship builders committed to growth. As a Technical Support Specialist, you’ll provide responsive onsite and remote technology support, troubleshoot issues and keep the tools our Associates rely on running smoothly. You’ll also help improve support processes, documentation, and technology solutions across the organization.

Responsibilities

• Provide responsive onsite and remote technical support to Associates, prioritizing requests based on urgency and business impact and following issues through resolution
• Troubleshoot Windows, Microsoft 365, business applications, hardware, network connectivity, VPN, sign-in, and device-related issues
• Configure, deploy, update, and maintain computers, mobile devices, phones, printers, meeting-room technology, and other end-user equipment
• Support service-center technology, including shared workstations, tablets, barcode scanners, and industrial printers, with a focus on minimizing operational downtime
• Support technology throughout the Associate lifecycle, including equipment setup and approved account and access changes
• Research unfamiliar technical issues, apply effective troubleshooting methods, verify solutions, and escalate when needed with clear documentation
• Maintain accurate equipment inventory and support records, documenting requests, troubleshooting steps, resolutions, procedures, and end-user guidance
• Provide practical technology guidance and training to Associates and use company-approved AI tools to support research, documentation, learning, and routine tasks
• Identify recurring issues and opportunities to improve support processes, automation, and technology solutions while continuing to build knowledge of the organization’s systems and tools
• Other job-related duties and special projects as assigned

Requirements

• Bachelor’s Degree in Information Technology, Computer Science, or a related field, or an equivalent combination of education, technical training, certifications, and practical experience
• Minimum one (1) year of technical support, help desk, desktop support, or similar experience with an emphasis on hardware and software troubleshooting
• Experience supporting Windows-based computers, Microsoft 365 applications, and end users in a professional environment
• Experience with Microsoft Office products and Windows-based applications
• Must be able to work outside normal business hours/days as