Technical Support Specialist

About the role

Lovelace Biomedical Research Institute (LBRI) is currently seeking a full-time Technical Support Specialist to assist end users with their technical duties and issues.

Responsibilities

• Oversee configuration and maintenance of hardware (PCs, printers, scanners, mobile devices, etc.)
• Remove viruses and resolve issues relating to Microsoft Windows, Mac OS, and other various desktop applications
• Document work in a ticketing system
• Document system procedures
• Perform iPhone and iPad configuration and setup
• Provide end-user training for systems and software products

Qualifications

• High School diploma or equivalent and a Technical Certificate, or specific coursework or training in a directly related area; or an equivalent combination of education, training and/or experience from which comparable knowledge, skills and abilities have been attained
• Strong technical knowledge of PC's, laptops, and peripheral hardware devices
• A strong working knowledge of Windows 7, XP and Microsoft Office
• Experience with iOS, Exchange, and Active Directory is desired
• A+ certification is highly desirable
• Superior professional-level written and verbal communication skills
• A high degree of professionalism, strong organizational and time-management skills and excellent customer-service skills
• Demonstrated ability in managing a wide variety of tasks simultaneously while meeting multiple deadlines
• The ability to work independently and as a part of a team
• The ability to maintain confidential information
• Must be a US Citizen or hold a Green Card to gain and maintain access to Kirtland Air Force Base (KAFB)

Physical Requirements

• Work in a variety of settings including office and laboratory environments, as well as in outdoor areas
• Operate standard information technology equipment and will frequently stand, walk, sit, perform desk-based computer tasks, use a telephone, perform repetitive motions, bend, kneel, crawl, carry equipment and occasionally lift objects that weigh up to 20 pounds
• Periodically climb ladders and perform work overhead

Preferred/Additional Qualifications

• A+ certification is highly desirable

Salary

Salary is commensurate with experience.

Benefits

Details on benefits are not specified in this posting.