Technical Support Specialist

We need to output HTML fragment with sections: About the role? The posting includes intro paragraph about company, then "Now Hiring - Technical Support Specialist". We should not repeat job title as heading. Use

for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections when posting has real specific content. We need to parse content: - Intro: "Join Our Team and Make an Impact! At Jeanne D’Arc Credit Union, we don’t just offer jobs—we build careers. With competitive pay, outstanding benefits, a supportive team environment, and endless growth opportunities, you’ll have everything you need to thrive. We take pride in our team, who go above and beyond to deliver exceptional service and offer smart financial solutions to our members. If you’re looking for a rewarding role where you can make a difference in helping people and giving back to the community, we’d love to have you on board!" This is generic marketing; could be "About the role" or maybe "About the company". The instruction: Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have an "About the role" section summarizing the intro (but we must not invent or summarize away detail; we must preserve ALL substantive information; do NOT invent or summarize away detail. However we can keep the prose as is inside

. So we can put that intro paragraph under an

About the role

. - Then "Now Hiring - Technical Support Specialist" is job title; we should not repeat as heading. - Then description: "Come join our team as a Technical Support Specialist, where under the direction of the AVP - Technology Operations, you will be responsible for providing employee help desk support services and supporting branch and employee equipment needs. Quality of the work produced, and level of productivity is within acceptable range for the department and corresponds to level of experience; adhere to established policies and procedures. Support the Credit Union’s Core Values and Ultimate Goal and the department’s focus on service, quality, efficiency, and teamwork." That could be part of About the role or Responsibilities. We'll treat as part of About the role. - Then "Essential Functions & Responsibilities" followed by a long list of duties. That is a list; we should put under

Responsibilities

with

• items. We need to extract each duty as separate list items. The paragraph includes many sentences separated by periods. We need to split into list items preserving detail. We'll create
• for each bullet. List items: - Provide hardware, software, phone, and basic network support to all end users. - Troubleshoot a variety of devices including but not limited to desktops, monitors, laptops, printers, scanners, cell phones, desk phones, signature and PIN pads, A/V equipment, and ATMs. - Create and maintain user accounts for network access; track access as needed and notify manager of any necessary changes. - Triage and assign help desk tickets, work assigned tickets, respond in a timely manner, document thoroughly as needed and follow up with end users to ensure resolution to satisfaction. - Meet or exceed established Service Level Agreement standards and performance expectations; provide friendly, timely, and accurate response and resolution. - Build, configure and deploy workstations and printers; apply workstation patches as needed; assist with maintenance of employee desktop applications. - Provide instruction to users on the use of equipment while projecting a high level of customer satisfaction. - Assist with obtaining quotes for software, service, or equipment from vendors. - Manage and maintain purchase order management system. - Manage and maintain technology department asset tracking system for both hardware and software. - Coordinate service calls with vendors timely to reduce system downtime. - Escalate vendor issues when necessary. - Work as part of a collaborative team effort to achieve goals, response to needs, and find creative solutions. - Draft new or revised policies and procedures as needed to provide efficient support and/or understanding of solutions for both department staff and end users. - Ensure current policies and procedures are up to date. - Demonstrate a special effort to say 'yes' to accommodate internal and external member needs. - Support the credit union’s community outreach efforts through community involvement. - Participate in department and organization projects to meet corporate objectives. - Perform related and unrelated duties as assigned and therefore required. - Individual is self-motivated, will take initiative, and perform work with minimal direction; be able to manage, organize and prioritize work to ensure its completion in a timely manner, that deadlines are adhered to, and department productivity is maintained. That's a lot; we keep them. - Then "Experience and Education:" paragraph: "Associate’s degree with preferably a focus in technology; specialized training in a technical field; two years of PC/Network support; or equivalent combination of education and experience." That could go under

  Requirements

  or Qualifications. We'll use Requirements. - Then "Interpersonal Skills" list of abilities: we can put under

  Skills

  maybe. The list includes many abilities; we can make
  • . List: - Ability to read, analyze, and interpret complex technical journals. - Ability to respond to reasonable technical inquiries and instructions from management and staff. - Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. - Ability to write routine reports and correspondence. - Ability to effectively present information and solutions to Technology Department management and other employees of the Credit Union. - Must be team-oriented and collaborative; be detailed and organized; and possess good interpersonal and communication skills. - Then "Other Skills" list: - Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. - Ability to compute rate and percent. - Ability to solve difficult problems and deal with a variety of concrete variables in situations where only limited standardization exists. - Ability to define problems, collect data, establish facts, and draw valid conclusions. - Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several concrete variables. - Must have ability to troubleshoot technical problems. - This position requires standing, sitting, walking, reaching, driving, and lifting to 30 lbs. regularly. - Frequent local travel between Credit Union branch locations is required. We could combine Interpersonal Skills and Other Skills into a single Skills section, but we can split into two sub-sections? The instruction says prefer a few substantive sections over many thin ones. So we could combine all skills into one Skills section. Thus Skills section will contain all those bullet points. - Then there is EEO boilerplate etc which we must remove. - Also there is "Your contributions will help our members achieve their financial goals while advancing your career in a dynamic and supportive environment. Are you ready to grow with us? Apply today!" That's marketing fluff; could be part of About the role or maybe we can include as a closing paragraph under About the role. It's substantive? It's generic but we must preserve ALL substantive information; we can keep it as a paragraph. We must not include application instructions like "Apply today!"? The instruction says remove application instructions. So we should remove "Apply today!" maybe also "Are you ready to grow with us?" That's also a call to action. Might be considered application instruction. Safer to remove that sentence. But we need to preserve substantive information; that sentence is not substantive about the job. So we can drop it. Also "Your contributions will help our members achieve their financial goals while advancing your career in a dynamic and supportive environment." That's somewhat fluff but maybe considered substantive? It's about impact. Could keep as part of About the role. We'll keep that sentence but drop the call to action. Now we need to output HTML fragment only, no /, no markdown. We'll structure:

    About the role

    Join Our Team and Make an Impact! At Jeanne D’Arc Credit Union, we don’t just offer jobs—we build careers. With competitive pay, outstanding benefits, a supportive team environment, and endless growth opportunities, you’ll have everything you need to thrive. We take pride in our team, who go above and beyond to deliver exceptional service and offer smart financial solutions to our members. If you’re looking for a rewarding role where you can make a difference in helping people and giving back to the community, we’d love to have you on board! Come join our team as a Technical Support Specialist, where under the direction of the AVP - Technology Operations, you will be responsible for providing employee help desk support services and supporting branch and employee equipment needs. Quality of the work produced, and level of productivity is within acceptable range for the department and corresponds to level of experience; adhere to established policies and procedures. Support the Credit Union’s Core Values and Ultimate Goal and the department’s focus on service, quality, efficiency, and teamwork. Your contributions will help our members achieve their financial goals while advancing your career in a dynamic and supportive environment.

    Responsibilities

    • Provide hardware, software, phone, and basic network support to all end users.
    • Troubleshoot a variety of devices including but not limited to desktops, monitors, laptops, printers, scanners, cell phones, desk phones, signature and PIN pads, A/V equipment, and ATMs.
    • Create and maintain user accounts for network access; track access as needed and notify manager of any necessary changes.
    • Triage and assign help desk tickets, work assigned tickets, respond in a timely manner, document thoroughly as needed and follow up with end users to ensure resolution to satisfaction.
    • Meet or exceed established Service Level Agreement standards and performance expectations; provide friendly, timely, and accurate response and resolution.
    • Build, configure and deploy workstations and printers; apply workstation patches as needed; assist with maintenance of employee desktop applications.
    • Provide instruction to users on the use of equipment while projecting a high level of customer satisfaction.
    • Assist with obtaining quotes for software, service, or equipment from vendors.
    • Manage and maintain purchase order management system.
    • Manage and maintain technology department asset tracking system for both hardware and software.
    • Coordinate service calls with vendors timely to reduce system downtime.
    • Escalate vendor issues when necessary.
    • Work as part of a collaborative team effort to achieve goals, response to needs, and find creative solutions.
    • Draft new or revised policies and procedures as needed to provide efficient support and/or understanding of solutions for both department staff and end users.
    • Ensure current policies and procedures are up to date.
    • Demonstrate a special effort to say 'yes' to accommodate internal and external member needs.
    • Support the credit union’s community outreach efforts through community involvement.
    • Participate in department and organization projects to meet corporate objectives.
    • Perform related and unrelated duties as assigned and therefore required.
    • Individual is self-motivated, will take initiative, and perform work with minimal direction; be able to manage, organize and prioritize work to ensure its completion in a timely manner, that deadlines are adhered to, and department productivity is maintained.

    Requirements

    Associate’s degree with preferably a focus in technology; specialized training in a technical field; two years of PC/Network support; or equivalent combination of education and experience.

    Skills

    • Ability to read, analyze, and interpret complex technical journals.
    • Ability to respond to reasonable technical inquiries and instructions from management and staff.
    • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
    • Ability to write routine reports and correspondence.
    • Ability to effectively present information and solutions to Technology Department management and other employees of the Credit Union.
    • Must be team-oriented and collaborative; be detailed and organized; and possess good interpersonal and communication skills.