Technical Support Specialist

Duties/Responsibilities

• Communicate technically complex information with IPConfigure’s customers via telephone, written correspondence, and electronic services.
• Analyze customers’ problems and develop solutions to meet their needs. This will involve debugging, troubleshooting, writing scripts, and taking responsibility to see that the issue is fully resolved.
• Create advanced technical content including Knowledge Base articles, samples, whitepapers, and training.
• Identify and report both software bugs and customer suggestions.

Additional Responsibilities

• Build servers that customers have ordered and install required software.
• Cycle new cameras through the lab for testing.
• Install network switches and run cables.
• Visit customer sites and troubleshoot issues if remote access is not available.

Required Skills/Abilities

• Excellent written and spoken English skills including the ability to provide clear instructions and communicate complex technical information effectively.
• Self-motivated, target oriented and able to work both independently and in a team environment and have a strong sense of ownership to drive customer issues till resolution.
• Networking background.
• Experience with Linux OR Windows system administration.
• Ability to build and troubleshoot servers.
• Customer support experience with over the phone and face to face communication.
• Debugging, troubleshooting skills are required.
• Strong problem solving skills are essential.
• Experience in Networking, Certificates, Authentication, TCP/UDP, Firewalls, Windows Server, and Linux is desired.
• Experience with Javascript, IIS, SQL Server, Active Directory, and Linux command line interfaces is a plus.

Education

• Minimum of two-year degree in IT, CS, EE, or equivalent.
• Bonus: Helpdesk experience, Cloud or hosted infrastructure experience, Ability to write scripts for automation, Experience with RESTful Web APIs.

Benefits

• Industry competitive salaries based on experience.
• Generous PTO and Work From Home Policy.
• Health, Vision, Dental, and Life insurance policies.
• Flexible Spending Account and Health Saving Account.
• 401K with company match.