Technical Support Specialist

Job Responsibilities

• Respond to user requests by phone, email, in person, and through remote support tools.
• Troubleshoot and resolve issues related to computers, printers, telephony, video conferencing, network connectivity, and applications.
• Provide technical support for setup, configuration, maintenance, and delivery of hardware and software.
• Train users and team members on hardware, software, and IT processes.
• Write, edit, and maintain knowledge base articles.
• Aid in onboarding of new users.
• Install, test, and configure laptops, peripherals, and software.
• Maintain inventory of equipment, software, and software licenses.
• Manage local moves, adds, and changes for user computer and phone setups.
• Set up conference rooms for audio and video conferencing.
• Maintain a ticketing system and support knowledge base.
• Escalate network and system issues to the appropriate IT staff as needed.

Job Requirements

• Minimum of 2 years of relevant experience, preferably in a law firm or professional services environment.
• Strong hands-on knowledge of enterprise and desktop applications, including Windows 10 and Microsoft Office.
• Experience with Active Directory; MCSE certification is a plus.
• Solid understanding of basic networking principles.
• Familiarity with current hardware and software trends.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Ability to travel to other offices as needed.
• Ability to work overtime when required.

Qualifications

• B.S./B.A. degree in Information Systems (or equivalent relevant experience) preferred.

Pay

The annualized base salary range for this position is expected to be $85,000.00 - $110,000.00.

Schedule

Monday – Friday, 9:30 a.m. to 6:00 p.m.

Status

Non-Exempt, Full time

Benefits

• Comprehensive medical, dental and vision coverage.
• 401(k) Profit Sharing Plan.
• Flexible Spending Account.
• Paid Time Off.
• Fertility and family building support.

About the Role

Gunderson Dettmer is seeking an experienced Technical Support Specialist to provide high-quality technical support to end users in our Silicon Valley office.

Skills

Well-versed in all aspects of computer systems configuration, set up, and maintenance.

Benefits

• Comprehensive medical, dental and vision coverage.
• 401(k) Profit Sharing Plan.
• Flexible Spending Account.
• Paid Time Off.
• Fertility and family building support.