Technical Support Specialist

About the role

Join our mission as a Technical Support Specialist and help our partners deliver meaningful outcomes. This is a remote role but candidates must be located in the Metro Atlanta, Georgia area for periodic travel to the office and company events.

Responsibilities

• Provide technical support for customers across software customizations, reports, data migrations, patches, and change requests
• Triage incoming support requests, independently resolve moderate to complex issues, and escalate high-priority cases appropriately
• Monitor support queues and ensure timely customer communication and follow-up
• Prepare and maintain technical documentation including user guides, knowledge base articles, installation instructions, and functional specifications
• Collaborate with cross-functional teams on issue resolution and customer communications
• Identify process improvement opportunities and contribute to workflow enhancements and operational initiatives
• Serve as a backup to the IT Help Desk, providing on-site support as needed
• Participate in a 24/7 on-call support rotation

Qualifications

• Must be located in the Metro Atlanta, Georgia area
• 2–4 years of experience in technical support, software support, or IT support
• Demonstrated ability to troubleshoot and resolve issues across software, integrations, and data systems
• Solid critical thinking, problem-solving, time management, and organizational skills with close attention to detail
• Excellent communication and customer service skills
• Associate’s or Bachelor’s degree in Computer Science, Information Technology, or a related field preferred

Benefits

Join a purpose-driven company, work with a talented team, and enjoy competitive pay, benefits, and opportunities for growth.