Technical Support Specialist

About the role

Join a fast-paced IT support team where you'll have the opportunity to troubleshoot a wide variety of technical issues, work directly with end users, and gain hands-on experience across hardware, software, peripherals, and video conferencing technology.

Responsibilities

• Serve as a go-to technical resource, responding to Help Desk requests by phone and email in a 24/7 support environment
• Troubleshoot and resolve hardware, software, application, and connectivity issues for end users
• Set up, configure, and maintain desktops, laptops, printers, scanners, copiers, projectors, and other peripheral equipment
• Prepare and deploy new computers, including connecting equipment, installing software, and ensuring everything is ready for the user
• Provide friendly, hands-on technical support both remotely and onsite
• Help employees better understand their technology by walking them through solutions and best practices
• Support video conferencing hardware and software to help meetings run smoothly
• Identify whether technical issues are related to equipment, applications, or the network and escalate when additional support is needed
• Evaluate software updates and application patches to help resolve desktop issues
• Track incidents and service requests while maintaining clear and accurate documentation
• Manage inventory of commonly used IT equipment and supplies and request additional hardware as needed
• Assist walk-in users at the front desk and help track incoming and outgoing computer equipment
• Maintain printers, scanners, and other office technology
• Bring strong written and verbal communication skills and a customer-first mindset to every interaction
• Take on additional IT support responsibilities as needed

Why this role stands out

This is a great opportunity for someone who enjoys solving problems, working directly with people, and building well-rounded IT experience. You'll get exposure to a broad range of technologies while sharpening your troubleshooting, desktop support, and customer service skills.

Job details

This is a Contract position based out of La Crosse, WI.

This is a fully onsite position in La Crosse, WI.

This position is anticipated to close on Oct 19, 2026.

Pay

The pay range for this position is $20.00 - $22.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan (Pre-tax and Roth post-tax contributions available)
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

About the company

TEKsystems is a partner in transformation, helping clients activate ideas and solutions to take advantage of new opportunities. With a team of 80,000 strong working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia, TEKsystems is an industry leader in Full-Stack Technology Services, Talent Services, and real-world application. TEKsystems is an Allegis Group company.