Technical Support Specialist
About the Company
DeLaval is a leading supplier of solutions that improve the performance of farms for professional food producers. We support our customers in reducing their environmental footprint while improving food production, profitability, and the well-being of the people and animals involved. Our products, systems, and services cover all steps of milk production and are used by millions of dairy farmers globally every day. Founded over 140 years ago in Sweden, DeLaval now employs 4,500 people and operates in nearly 100 markets as part of the Tetra Laval Group.
About the Role
The VMS (Voluntary Milking System) Technical Support Specialist is responsible for providing installation, start-up, preventative maintenance, and technical troubleshooting support for DeLaval dealers that sell and support VMS systems—robotic units that milk cows.
Responsibilities
- Assist DeLaval dealers with installation, start-up, preventative maintenance, and troubleshooting of VMS systems and related equipment.
- Log and respond to calls and tickets via the VMS helpdesk phone line and ticketing system.
- Staff the 24/7/365 VMS helpdesk for urgent troubleshooting assistance during your rotation.
- Support field technicians with the latest up-to-date technical information.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions.
- Direct unresolved issues to the next level of support personnel.
- Other duties assigned by the VMS Technical Support Manager.
Requirements
- BSc/BA in Engineering, Agriculture, or related discipline or 5+ years of experience as a field service technician.
- Experience in the dairy industry is a plus.
- Knowledge of hydraulic, pneumatic, electrical, electronic, and vacuum systems.
- Strong communication skills and ability to work independently.
- 50-75% travel may be required within the USA; some international travel as needed.
Skills
- Advanced Windows user.
- Linux experience is a plus.
- Ability to speak Spanish is a plus.
Job Location: Waunakee. Working Model: Remote.