Technical Support Specialist

Responsibilities

• Provide technical support through inbound phone calls and live chat.
• Troubleshoot PC components, including memory, power supplies, cooling systems, storage, motherboards, processors, graphics cards, cases, fans, and peripherals.
• Aid with Windows, BIOS settings, drivers, firmware, device detection, and CORSAIR software.
• Guide customers through installation, configuration, compatibility, and troubleshooting steps.
• Identify defective products and assist with warranty or replacement processes.
• Accurately document customer interactions and troubleshooting performed.
• Escalate complex or unresolved issues when necessary.
• Maintain strong productivity, documentation, and customer satisfaction results.

Required Skills

• Hands-on experience building, upgrading, or repairing desktop computers.
• Strong knowledge of PC hardware, Windows, drivers, BIOS or UEFI, and common diagnostic procedures.
• Strong verbal and written communication skills.
• The ability to explain technical information clearly to customers of all experience levels.
• Strong troubleshooting, problem-solving, and multitasking abilities.
• The ability to remain patient and professional during difficult customer interactions.

Preferred Qualifications

• Previous technical support, help desk, computer repair, or customer service experience.
• Familiarity with CORSAIR hardware and software.
• Experience supporting customers through phone, chat, or ticketing systems.
• Experience using Oracle or similar customer service and order-management systems is a plus.