Technical Support Specialist
Client Solution Architects · Dahlgren, VA · 3 mo ago
Information TechnologyFull-time
How Role will make an impact
- Technical Proficiency
- Computer networking concepts, protocols, and security methodologies
- System performance and availability monitoring
- Network access, identity, and access management (e.g., Public Key Infrastructure)
- Remote access technologies
- Systems administration concepts
- Common network tools (e.g., ping, traceroute, nslookup)
- Electronic device functionality (computers, network components, peripherals)
- Operating System command line execution (e.g., ipconfig, netstat)
- Cloud computing service and deployment models (SaaS, IaaS, PaaS)
- Network protocols (TCP/IP, DHCP, DNS)
- Security Awareness
- Cybersecurity principles, threats, and vulnerabilities
- National and international cybersecurity laws, regulations, and ethics
- Organizational IT user security policies (e.g., account management, access control)
- Data security standards (PII, PCI, PHI)
- Information classification, compromise procedures, and incident management processes
- Support and Service Delivery
- Risk management processes (assessment and mitigation)
- Incident data analysis and trend identification
- Service desk best practices
- Customer service and communication skills
- Technical training development and delivery
- Incident tracking and solution database management
- Trouble ticketing system utilization (incident, problem, event documentation)
- Standard Operating Procedure (SOP) development and maintenance
What you’ll need to have to join our award-winning team
- Clearance: Must possess and maintain an active Secret Clearance
- Two (2) years of related experience in industry, federal or DoD Information Technology (IT)/Help Desk support
- IAT I Certification: A+, Network+, SSCP, CND, OR CCNA
What Sets You Apart
- IAT II Certification: CCNA, Security+, CySA+, CND, OR SSCP
Physical Requirements
- Sit for extended periods of time and work at a computer workstation
- Use hands and fingers to operate keyboards, mice, and other input devices
- Communicate effectively, both verbally and in writing
- Specific vision abilities required may include close vision, distance vision, depth perception, and the ability to adjust
- Stand, walk, bend, or reach
- Access equipment located in data centers, offices, or under desks
- Lift and/or move equipment weighing up to 25 pounds