Technical Support Specialist
for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Use - for any list of duties/requirements/benefits, and
for prose. Do NOT repeat job title as heading. Do NOT put Job ID/requisition numbers as headings. Remove boilerplate etc. Include only sections with real specific content. Must preserve all substantive info.
We need to parse the posting.
First paragraph: "A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career..." This is about the city, maybe "About the role"? Actually it's about the city and employer. Could be "About the role" or "About the organization". The instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we can use "About the role" for that intro.
Then "What We Offer:" with bullet points: Impact, Growth, Diversity & Inclusion, Benefits - We Care About Your Well Being. That's like benefits? Actually it's a list of offerings. Could be placed under Benefits heading? But we have a Benefits section later with details. The "What We Offer:" seems like a summary of benefits/values. Could be placed under Benefits heading as a list.
Then description of OIT, then "Job Description" then "Technical Support Specialist plays a key role..." then "Essential Functions" list of duties. That's responsibilities.
Then "Qualifications" section with bullet points.
Then "Competencies, Knowledge, Skills And Abilities" list.
Then "Additional Information" includes Salary Range, Work Setting, fingerprint background check, etc. That could be Pay and Schedule? Salary Range is Pay. Work Setting: in-person (onsite) maybe Schedule? Not exactly schedule but work setting. Could include under Schedule? But schedule is about hours/shift. Not present. So we may not include Schedule heading if no specific schedule info. Pay heading we can include with salary range.
Then "Discover the Perks of Being a City of Philadelphia Employee:" list of benefits: comprehensive health coverage, wellness program, paid vacation, sick leave, holidays, retirement savings, student loan forgiveness, free SEPTA commute, tuition discounts, etc. That's benefits details.
Then other info: residency requirement, vaccination policy, EEO statement (boilerplate to remove). So we should remove EEO etc.
We need to preserve all substantive info, not invent or summarize away detail. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. Also remove "Important: To apply, candidates must provide a cover letter and a resume." That's application instruction, remove. Also "The successful applicant will be required to submit to a fingerprint background check per CJIS policy." That's substantive? It's a requirement, maybe keep under Qualifications or Requirements? It's a condition of hire. Could be part of Qualifications. We'll keep it.
Also "The successful candidate must be a city of Philadelphia resident within six months of hire" - keep.
Vaccination policy: keep maybe under Requirements? It's a condition.
We need to avoid duplication: there is duplicate line "Maintain effective communication with DFS staff, management, vendors, and Citywide IT professionals and respond promptly to customer and operational needs." appears twice; we should keep only one.
Now structure:
About the role
... (the intro paragraph about Philadelphia, city workforce, values, OIT description? Actually OIT description is more about the department; maybe include under About the role as well? Could be separate but we only have limited headings. Could put OIT description under About the role as well.)
Better: About the role includes the city description and OIT overview.
Then
Responsibilities
with - list of essential functions (deduplicated).
Then
Qualifications
with - list of qualifications (experience, background check, residency, vaccination? maybe separate). Also "Ability to complete a successful background check upon hire." and "Any equivalent combination of education and experience determined to be acceptable by the IT Director." Also "Experience working in a large government agency preferred."
Then
Skills
(or "Competencies, Knowledge, Skills And Abilities") with list.
Then Pay
with Salary Range: $61,000-$71,000 (Salary Range cannot exceed $71,000). Actually we should keep both sentences? The second is a restriction. Keep as
Salary Range: $61,000-$71,000. Salary Range cannot exceed $71,000.
Then Benefits
with two parts: the "What We Offer:" list (Impact, Growth, Diversity & Inclusion, Benefits - We Care About Your Well Being) and the "Discover the Perks..." list. Could combine into one - list. But we need to preserve all detail. The "What We Offer:" includes Impact, Growth, Diversity & Inclusion, Benefits - We Care About Your Well Being. The latter is vague; we could keep as items.
Better to separate: maybe keep "What We Offer:" as a
and then "Discover the Perks..." as another under Benefits.
But we must not create empty sections. Benefits will have content.
We also have work setting: in-person (onsite). That could be under Schedule? Not exactly schedule. Could be under "Work Setting" but not a permitted heading. Could we add a heading? The instruction says use headings for those specific ones; we could still add other headings? It says use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but suggests to use those. Safer to stick to those. Work setting could be placed under Schedule? Not accurate. Could be placed under Benefits? Not really. Could be placed under About the role? Maybe include as a note.
Alternatively we could create a Schedule heading with content "Work Setting: in-person (onsite)". But schedule usually refers to hours/shift. However we have no schedule info; maybe we can omit Schedule heading entirely if no specific schedule. The instruction: "never create Pay/Schedule/Benefits sections unless the posting actually states them." So we cannot create Schedule unless posting states schedule. It does not state schedule (hours). So we should not create Schedule heading. So we omit Schedule.
Thus we will have About the role, Responsibilities, Qualifications, Skills, Pay, Benefits.
Now ensure we don't repeat job title as heading. We'll not.
Now craft HTML.
We need to remove duplicated lines and boilerplate.
Let's extract content.
About the role paragraph:
"A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact. As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here."
Then OIT description:
"The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia’s businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city’s technology assets and the return on the city’s technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency."
We can combine into About the role.
Now Responsibilities: essential functions list (deduplicated). Let's list them:
- Must be resourceful, self-motivated, and able to take initiative while working independently or as part of a team.
- Diagnose and resolve advanced hardware, software, networking, mobile device, and vehicle diagnostic hardware/software issues.
- Support and administer Windows endpoints using Microsoft Intune, including device enrollment, application deployment, configuration, compliance, and troubleshooting.
- Perform user, computer, group, and device administration within Active Directory and Microsoft Entra ID (Azure AD).
- Assist with Group Policy (GPO) troubleshooting, testing, and implementation for Fleet devices and users.
- Utilize basic PowerShell scripting and command-line tools for user/device management, reporting, troubleshooting, and repetitive administrative tasks.
- Support Windows 10/11 deployments, updates, patching, device replacements, and technology lifecycle management.
- Follow DFS IT practices, including TDX – Team Dynamix, technical documentation, asset tracking, software licensing, and established IT procedures.
- Support specialized Fleet technology, including vehicle diagnostic laptops, tablets, diagnostic applications, and related hardware.
- Analyze and troubleshoot system/application, authentication, connectivity, and access-related issues and coordinate with Citywide IT when necessary.
- Assist with IT projects, technology deployments, system upgrades, and coordination with outside vendors.
- Maintain effective communication with DFS staff, management, vendors, and Citywide IT professionals and respond promptly to customer and operational needs.
(Only one instance of the communication line.)
Now Qualifications:
- Minimum of two (2) years of experience providing network and application support services to end users
- Experience Administering Microsoft based systems as a shared responsibility, Active Directory, GPOs, and related enterprise management systems
- Experience working in a large government agency preferred.
- Ability to complete a successful background check upon hire.
- Any equivalent combination of education and experience determined to be acceptable by the IT Director.
- The successful candidate must be a city of Philadelphia resident within six months of hire.
- Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.
We could keep vaccination note as a qualification/requirement.
Now Skills (Competencies, Knowledge, Skills And Abilities):
- Working or basic knowledge of: Windows 10/11 and Windows Server environments
- Microsoft 365 / Office 365
- Microsoft Intune and endpoint management
- Active Directory and Microsoft Entra ID (Azure AD)
- Group Policy (GPO)
- Basic PowerShell scripting and task automation
- User, group, computer, and device administration
- Application deployment, patching, and device compliance
- Basic networking concepts including TCP/IP, DNS, DHCP, Wi-Fi, and Ethernet
- Hardware, software, mobile devices, and vehicle diagnostic technology support
- IT asset management, software licensing, and technical documentation
Now Pay:
- Salary Range: $61,000-$71,000
- Salary Range cannot exceed $71,000
Now Benefits: combine two lists.
First list from "What We Offer:":
- Impact - The work you do here matters to millions.
- Growth - Philadelphia is growing, why not grow with it?
- Diversity & Inclusion - Find a career in a
for prose. Do NOT repeat job title as heading. Do NOT put Job ID/requisition numbers as headings. Remove boilerplate etc. Include only sections with real specific content. Must preserve all substantive info. We need to parse the posting. First paragraph: "A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career..." This is about the city, maybe "About the role"? Actually it's about the city and employer. Could be "About the role" or "About the organization". The instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we can use "About the role" for that intro. Then "What We Offer:" with bullet points: Impact, Growth, Diversity & Inclusion, Benefits - We Care About Your Well Being. That's like benefits? Actually it's a list of offerings. Could be placed under Benefits heading? But we have a Benefits section later with details. The "What We Offer:" seems like a summary of benefits/values. Could be placed under Benefits heading as a list. Then description of OIT, then "Job Description" then "Technical Support Specialist plays a key role..." then "Essential Functions" list of duties. That's responsibilities. Then "Qualifications" section with bullet points. Then "Competencies, Knowledge, Skills And Abilities" list. Then "Additional Information" includes Salary Range, Work Setting, fingerprint background check, etc. That could be Pay and Schedule? Salary Range is Pay. Work Setting: in-person (onsite) maybe Schedule? Not exactly schedule but work setting. Could include under Schedule? But schedule is about hours/shift. Not present. So we may not include Schedule heading if no specific schedule info. Pay heading we can include with salary range. Then "Discover the Perks of Being a City of Philadelphia Employee:" list of benefits: comprehensive health coverage, wellness program, paid vacation, sick leave, holidays, retirement savings, student loan forgiveness, free SEPTA commute, tuition discounts, etc. That's benefits details. Then other info: residency requirement, vaccination policy, EEO statement (boilerplate to remove). So we should remove EEO etc. We need to preserve all substantive info, not invent or summarize away detail. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. Also remove "Important: To apply, candidates must provide a cover letter and a resume." That's application instruction, remove. Also "The successful applicant will be required to submit to a fingerprint background check per CJIS policy." That's substantive? It's a requirement, maybe keep under Qualifications or Requirements? It's a condition of hire. Could be part of Qualifications. We'll keep it. Also "The successful candidate must be a city of Philadelphia resident within six months of hire" - keep. Vaccination policy: keep maybe under Requirements? It's a condition. We need to avoid duplication: there is duplicate line "Maintain effective communication with DFS staff, management, vendors, and Citywide IT professionals and respond promptly to customer and operational needs." appears twice; we should keep only one. Now structure:
About the role
... (the intro paragraph about Philadelphia, city workforce, values, OIT description? Actually OIT description is more about the department; maybe include under About the role as well? Could be separate but we only have limited headings. Could put OIT description under About the role as well.) Better: About the role includes the city description and OIT overview. Then
Responsibilities
with- list of essential functions (deduplicated).
Then
Qualifications
with- list of qualifications (experience, background check, residency, vaccination? maybe separate). Also "Ability to complete a successful background check upon hire." and "Any equivalent combination of education and experience determined to be acceptable by the IT Director." Also "Experience working in a large government agency preferred."
Then
Skills
(or "Competencies, Knowledge, Skills And Abilities") with list. ThenPay
withSalary Range: $61,000-$71,000 (Salary Range cannot exceed $71,000). Actually we should keep both sentences? The second is a restriction. Keep as
Salary Range: $61,000-$71,000. Salary Range cannot exceed $71,000.
ThenBenefits
with two parts: the "What We Offer:" list (Impact, Growth, Diversity & Inclusion, Benefits - We Care About Your Well Being) and the "Discover the Perks..." list. Could combine into one- list. But we need to preserve all detail. The "What We Offer:" includes Impact, Growth, Diversity & Inclusion, Benefits - We Care About Your Well Being. The latter is vague; we could keep as items.
Better to separate: maybe keep "What We Offer:" as a
- and then "Discover the Perks..." as another
- under Benefits.
But we must not create empty sections. Benefits will have content.
We also have work setting: in-person (onsite). That could be under Schedule? Not exactly schedule. Could be under "Work Setting" but not a permitted heading. Could we add a heading? The instruction says use headings for those specific ones; we could still add other headings? It says use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but suggests to use those. Safer to stick to those. Work setting could be placed under Schedule? Not accurate. Could be placed under Benefits? Not really. Could be placed under About the role? Maybe include as a note. Alternatively we could create a Schedule heading with content "Work Setting: in-person (onsite)". But schedule usually refers to hours/shift. However we have no schedule info; maybe we can omit Schedule heading entirely if no specific schedule. The instruction: "never create Pay/Schedule/Benefits sections unless the posting actually states them." So we cannot create Schedule unless posting states schedule. It does not state schedule (hours). So we should not create Schedule heading. So we omit Schedule. Thus we will have About the role, Responsibilities, Qualifications, Skills, Pay, Benefits. Now ensure we don't repeat job title as heading. We'll not. Now craft HTML. We need to remove duplicated lines and boilerplate. Let's extract content. About the role paragraph: "A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact. As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here." Then OIT description: "The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia’s businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city’s technology assets and the return on the city’s technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency." We can combine into About the role. Now Responsibilities: essential functions list (deduplicated). Let's list them: - Must be resourceful, self-motivated, and able to take initiative while working independently or as part of a team. - Diagnose and resolve advanced hardware, software, networking, mobile device, and vehicle diagnostic hardware/software issues. - Support and administer Windows endpoints using Microsoft Intune, including device enrollment, application deployment, configuration, compliance, and troubleshooting. - Perform user, computer, group, and device administration within Active Directory and Microsoft Entra ID (Azure AD). - Assist with Group Policy (GPO) troubleshooting, testing, and implementation for Fleet devices and users. - Utilize basic PowerShell scripting and command-line tools for user/device management, reporting, troubleshooting, and repetitive administrative tasks. - Support Windows 10/11 deployments, updates, patching, device replacements, and technology lifecycle management. - Follow DFS IT practices, including TDX – Team Dynamix, technical documentation, asset tracking, software licensing, and established IT procedures. - Support specialized Fleet technology, including vehicle diagnostic laptops, tablets, diagnostic applications, and related hardware. - Analyze and troubleshoot system/application, authentication, connectivity, and access-related issues and coordinate with Citywide IT when necessary. - Assist with IT projects, technology deployments, system upgrades, and coordination with outside vendors. - Maintain effective communication with DFS staff, management, vendors, and Citywide IT professionals and respond promptly to customer and operational needs. (Only one instance of the communication line.) Now Qualifications: - Minimum of two (2) years of experience providing network and application support services to end users - Experience Administering Microsoft based systems as a shared responsibility, Active Directory, GPOs, and related enterprise management systems - Experience working in a large government agency preferred. - Ability to complete a successful background check upon hire. - Any equivalent combination of education and experience determined to be acceptable by the IT Director. - The successful candidate must be a city of Philadelphia resident within six months of hire. - Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated. We could keep vaccination note as a qualification/requirement. Now Skills (Competencies, Knowledge, Skills And Abilities): - Working or basic knowledge of: Windows 10/11 and Windows Server environments - Microsoft 365 / Office 365 - Microsoft Intune and endpoint management - Active Directory and Microsoft Entra ID (Azure AD) - Group Policy (GPO) - Basic PowerShell scripting and task automation - User, group, computer, and device administration - Application deployment, patching, and device compliance - Basic networking concepts including TCP/IP, DNS, DHCP, Wi-Fi, and Ethernet - Hardware, software, mobile devices, and vehicle diagnostic technology support - IT asset management, software licensing, and technical documentation Now Pay: - Salary Range: $61,000-$71,000 - Salary Range cannot exceed $71,000 Now Benefits: combine two lists. First list from "What We Offer:": - Impact - The work you do here matters to millions. - Growth - Philadelphia is growing, why not grow with it? - Diversity & Inclusion - Find a career in a
- list. But we need to preserve all detail. The "What We Offer:" includes Impact, Growth, Diversity & Inclusion, Benefits - We Care About Your Well Being. The latter is vague; we could keep as items.
Better to separate: maybe keep "What We Offer:" as a
- list of qualifications (experience, background check, residency, vaccination? maybe separate). Also "Ability to complete a successful background check upon hire." and "Any equivalent combination of education and experience determined to be acceptable by the IT Director." Also "Experience working in a large government agency preferred."
Then