Technical Support Specialist
BankOnIT · Oklahoma City, OK · 3 mo ago
Information TechnologyFull-time
Essential Functions
- Provide technical software, hardware, and network problem resolution to customer end-users by performing question/problem diagnosis and guiding users through step-by-step solutions in a call center environment.
- Answering the Support phone, creating new or updating existing tickets, and responding to tickets assigned as appropriate.
- Clearly communicate technical solutions in a user-friendly professional manner and assist senior technicians as needed.
- Follow defined procedures and policies to resolve recurring issues.
- Escalate or involve senior technicians on more sensitive or complex end-user problems.
- Perform related work as required.
Competencies
- Technical Capacity
- Problem Solving/Analysis
- Communication Proficiency
- Team Player
- Work Independently
- Time Management
Physical Demands
- Regularly required to talk or hear.
- Frequently required to sit for long periods of time; stand; walk; use hands to type, handle or feel; and reach with hands and arms.
- Occasionally required to stoop, kneel, crouch, or crawl.
- Occasionally lift and move up to 25 pounds.
- Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Position Type and Expected Hours of Work
- This is a full-time position.
- Hours of work and days are typically Monday through Friday in one of the following timeslots: 700 a.m. to 400 p.m., 800 a.m. to 500 p.m., or 900 a.m. to 600 p.m.
- Occasional deviations from these timeslots might be necessary depending on client or company needs.
Travel
- Occasional travel is expected for this position.