Technical Support Specialist

About the role

AppliancePartsPros.com, founded in 1999, is a secure and established national online retailer serving do‑it‑yourselfers. The company values Service, Company and Personal Growth, Teamwork, Taking Initiative, Communication, and Passion, fostering a family‑like atmosphere. It has earned BizRate's Circle of Excellence Platinum Award for twelve consecutive years (2007‑2026), an EXCELLENT rating from STELLAService, and recognition as one of the “Best of the Web Top 50 Retailer Sites” by Internet Retailer Magazine. The role involves supporting technical questions for appliance and lawn‑and‑garden repairs in an office environment, explaining and diagnosing DIY repairs in written and verbal form. The position is based in Cleveland, TN, is not remote, and is not an IT technical support role. Applicants must be able to pass a drug screening and background investigation. The company’s goal is success through superior customer service, innovation, quality, tirelessly pursuing new growth and learning opportunities while maintaining a rock‑solid commitment to both customers and the working team.

Responsibilities

• Support technical questions for appliance and lawn‑and‑garden repairs.
• Explain and diagnose DIY repairs in written and verbal form.

Requirements

• Strong appliance repair knowledge OR lawn and garden repair equipment knowledge (5+ years’ experience required).
• Presentation skills or experience in training (preferred but optional).
• Ability to present DIY tutorials on‑screen on social media platforms.
• Strong knowledge of Internet search engines.
• Experience using a computer with multiple screens and tab browsing.
• Typing speed of 35 WPM required.
• Excellent communication skills – verbal, written, and listening – sufficient to assist internal and external customers.
• Must pass a drug screening and background investigation.

Benefits

• Fun, friendly, family atmosphere.
• 100% of employee medical, dental, and vision premiums paid by the company.
• Paid vacation time.
• Paid sick time.
• Paid company holidays.
• Understanding management team.
• Performance bonus.
• Performance reviews.

Schedule

Must be willing to work a flexible work schedule.