Technical Support Specialist

About the role

At Aegis Therapies, you’ll be part of a team that truly makes a difference in the lives of others. Here, your contributions are as meaningful to us as to those we serve. You don’t have to be a caregiver to want to help improve lives. No matter your skills, you can help fulfill Aegis’ mission to inspire change, impact lives and innovate to drive success. By joining our corporate team, you’ll work with others who share your passion, and you’ll receive support from a team that appreciates your unique contributions. Works under the direction of supervisor to assist end users in use of company software, networks & computer applications.

Responsibilities

• Receive problems from end users via telephone and other electronic communication
• Responsible for prioritizing, coordination & communication resolution of problems with end users
• Establish and maintain good customer relationships
• Analyze & research complex problems
• Interface with engineers and vendors to resolve common problems
• Document concerns and problems
• Analyze trends
• Implementation of new products
• Provide team support and development of support level personnel

Qualifications

• High School Diploma or equivalent
• Minimum two (2) years experience using PC & Microsoft Software
• IT phone support or help desk experience, preferred
• Must be capable of maintaining regular attendance

Skills

• Excellent oral & written communication skills
• Ability to analyze problems effectively
• Ability to relate professionally & positively to customers
• Ability to teach and train
• Must be able to maintain confidentiality regarding patient, employee and company proprietary information
• Must have the ability to relate professionally and positively and work cooperatively with patients, families, and other employees at all levels

Schedule

Full Time, Fort Smith, AR