Technical Support Specialist

About the role

The Technical Support Specialist will interact with website events and customer issues in an intuitive, problem-solving manner. You will be responsible for monitoring the availability of 24/7 applications and responding to alerts by either resolving issues or escalating them to the appropriate level in real-time.

Responsibilities

• Website monitoring includes analyzing notifications and alerts for escalation, supporting real-time and scheduled events, and ensuring all automated communications are distributed without error.
• Provide support communications for customer issues.
• Interface with team leadership to understand daily / weekly roles and responsibilities and provide status updates on all activities daily.
• Performs quality assurance (testing) procedures to ensure error-free working products and applications.
• Evaluation and analysis of digital program performance and preparation of standardized analytical reports for internal and external purposes.

Requirements

• Ability to handle multiple tasks with changing priorities.
• Ability to work in a fast-paced, deadline-oriented environment.
• Shift schedule will be non-traditional working hours, including one weekend a month.
• Ability to work independently to complete required tasks without direct support or supervision.
• Understands basic user experience/information architecture.
• Understanding of website technologies (HTML, CSS, JavaScript).
• Content Management System (CMS) Experience preferred.
• Ability to think critically to solve problems on the fly.
• Strong analytical, prioritizing, interpersonal, problem-solving skills.
• A clear criminal background is necessary.

Qualifications

This position requires a tech-savvy person who can predict potential issues and is looking for a career opportunity that is challenging. You will be working with a large team that is responsible for architecting, building, testing, and supporting the site. You may be involved in assisting with some of these efforts.

Skills

• Technical expertise in website technologies (HTML, CSS, JavaScript).
• Experience with Content Management Systems (CMS).
• Problem-solving and critical thinking skills.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance
• STD/LTD
• Accidental Dismemberment