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Jobs · Information Technology · Illinois

Technical Support Specialist Associate

Northwestern University · Chicago, IL · 2 wk ago
Information Technology$23.2–$33.13/hrFull-time

Completes general tasks to aid in the ongoing support of workplace endpoint technology. Carries out procedures to ensure that all products and services meet organization standards and user requirements. Assists in the installation, maintenance, and testing of workplace endpoint technology to ensure proper operation and freedom from defects. Monitors and responds to technical problems utilizing hardware and software testing tools and techniques. May coordinate small projects. This role is located on the central IT team within the Feinberg School of Medicine, supporting endpoint technology including desktop, laptop, and tablet computers along with smartphones.

Responsibilities

  • Strategic Planning: Assists in the creation of workplace endpoint technology replacement lifecycle plans for users.
  • Administration:
    • Documents activities, events, and materials used in maintenance logs or service reports.
    • Creates system performance and configuration reports.
    • Maintains hardware and software inventories and documentation.
  • Development: Installs, configures, and troubleshoots workplace endpoint technology using standard tools and test equipment while following established procedures.
  • Performance:
    • Provides troubleshooting and triage assistance to users in a courteous and professional manner.
    • Recommends solutions to general problems, questions, and inquiries encountered by clients according to established practices.
  • Enterprise Applications: Supports the following systems and tools:
    • eIRB
    • FAMIS
    • InfoEd (Grants Administration)
    • Instructure Canvas
    • Kronos
    • Media Delivery (MediaSite)
    • Adobe Creative Cloud Suite
    • Box Collaborative Storage
    • Identity management/provisioning
    • Information security
    • Linux Operating System
    • Mac OS X Operating System
    • Microsoft Exchange
    • Microsoft Lync
    • Microsoft Office (Word, Excel, PowerPoint, Access, Outlook)
    • Microsoft SharePoint
    • Windows Operating System
  • Analytical:
    • Debugging
    • Decision making
    • Problem solving
    • Troubleshooting
  • Miscellaneous: Performs other duties as assigned.

Requirements

Successful completion of a full 2-year course of study in an accredited college or university leading to an associate's or higher degree; OR appropriate combination of education and experience. No experience required.

Benefits

  • Health, dental, vision, disability, and life insurance.
  • Paid vacation, holidays, medical/sick leave, and parental leave.
  • Tuition benefits for the employee and dependents.
  • Pre-tax and flex spending accounts for commuting and dependent care.
  • Retirement savings options.
  • Wellness programs.
  • Work-life and wellness programs, including flexible work arrangements, childcare, and senior/adult care support.
  • Professional growth and development resources, including career development tools and educational opportunities.

Pay

Target hiring range for this position is between $23.20 to $33.13 per hour. Offered salary will be determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

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