Technical Support Representative - Tier I (Remote U.S.)

About the role

At Uniguest, our Technical Support Representatives are the trusted experts our customers rely on when they need help most. If you enjoy solving technical problems, helping people, and working with a supportive team, we'd love to hear from you.

Responsibilities

• Deliver friendly, professional technical support via phone and remote tools
• Troubleshoot Windows PCs, networking issues, and Uniguest software
• Diagnose technical problems and guide customers to successful resolutions
• Collaborate with teammates to resolve complex issues and share knowledge
• Create a positive customer experience with every interaction

Requirements

• Experience troubleshooting Windows PCs, common hardware issues, and printer functionality
• Working knowledge of networking concepts, including routers, switches, IP addressing, wired and wireless connectivity, and network printers
• Strong verbal and written communication skills with the ability to explain technical concepts to users of all experience levels
• Excellent problem-solving skills and the ability to manage multiple priorities in a fast-paced environment
• Self-motivated with the ability to work independently while collaborating effectively with a remote team
• A curiosity for technology and a willingness to quickly learn new products, systems, and tools
• Experience using CRM systems (Salesforce preferred), ticketing systems, remote support tools, SharePoint, and Microsoft Office
• Experience with Linux is a plus but not required

Qualifications

• High school diploma or equivalent required
• Associate degree in Information Technology or a related field is a plus
• Industry certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are preferred
• Proficiency supporting Windows operating systems, macOS, Microsoft Office, and Adobe Reader

Skills

• N/A

Benefits

• Competitive employee benefits package
• Medical, Dental and Vision Insurance Plan options
• Pet Insurance Plan
• 401k Plan with Employer Match
• Paid Time Off Programs including vacation, sick leave, volunteer time off and parental leave
• Employee Assistance Program (EAP)
• Employee Referral Bonus Program
• Career development and potential for advancement opportunities
• Performance bonuses
• Employee Recognition Rewards Program

Pay

Scheduled Days: Monday, Tuesday, Wednesday, Thursday, Sunday

Scheduled Hours: 9:00AM-5:30PM Central Standard Time.