Technical Support Representative - In Office

Key Responsibilities

• Provide exceptional technical support by diagnosing and resolving customer issues related to home automation systems.
• Respond to customer inquiries via phone, and email in a timely and courteous manner.
• Maintain accurate records of customer interactions and technical issues in our database.
• Collaborate with internal teams to identify solutions and escalate complex issues when necessary.
• Stay current with new products and technologies to better assist customers.
• Conduct troubleshooting and follow up to ensure resolution of issues.
• Participate in training and development programs to enhance technical knowledge.

Skills and Qualifications

• Strong problem-solving skills and technical acumen.
• Excellent verbal and written communication skills.
• Previous experience in a technical support role is a plus.
• Knowledge of home automation systems and technology preferred.
• Able to work effectively within a team as well as independently.
• Customer-focused with a passion for delivering quality service.

Educational and Experience Requirements

• A high school diploma or GED is required.
• Minimum of 1-year experience in a similar support role is preferred.
• Familiarity with CRM software and ticketing systems is beneficial.

Benefits and Compensation

• Competitive salary with opportunities for advancement.
• Comprehensive benefits package including medical, dental, and vision coverage.
• 401(k) plan with company match.
• Generous paid time off and company-recognized holidays.
• Access to on-site gym facilities and other employee wellness programs.
• Discounts on company products and services.

About HomePro

HomePro is the premier provider of home security, entertainment and control systems. Whether you are building a new home or retro-fitting an existing property, our highly-skilled technical staff will design and install the perfect solution for any home.

Company Website

www.HomeProTech.com

HomePro is an equal opportunity employer and welcomes applicants from all backgrounds. We do not discriminate based on race, color, religion, gender, sexual orientation, age, disability, or any other characteristic protected by law.