Technical Support Representative - Contact Center

Role: Contact Center Technical Support Representative Responsibilities Provide high-quality technical support via inbound calls, chat, and email for leading global brands.Diagnose and resolve issues related to software, hardware, and connectivity.Utilize CRM and knowledge base tools to assist customers effectively.Follow scripted and advanced troubleshooting procedures to resolve problems.Escalate complex issues to appropriate tiers for further assistance.Deliver an excellent customer experience through professional communication and problem-solving. Qualifications & Skills Strong technical troubleshooting skills in hardware, software, and connectivity.Excellent communication and customer service abilities.Ability to follow procedures and escalate issues as needed.Comfortable working in a fast-paced, performance-driven environment.Willingness to learn and adapt through structured training and coaching.