Technical Support Representative (35457)

Join Our Team as a Technical Support Representative! Willingness to work in a hybrid setting, with in-office presence 2 times per week at designated office addresses across CA, TX, NY, MN, FL, and IL This position requires use of personal equipment. Pay range: $20/hr to $22/hr W2 Description Are you passionate about solving technical problems and delivering exceptional customer service? We are seeking a dedicated and detail-oriented Technical Support Representative to provide top-tier support for our innovative products and platforms. This hybrid role offers you the opportunity to work in a dynamic environment, helping both internal teams and external customers troubleshoot and resolve technical issues with confidence and professionalism. If you thrive in fast-paced settings and enjoy guiding users through complex solutions, this is the perfect role for you! What You’ll Bring Proven experience in a customer support or technical support environmentStrong troubleshooting skills across computer, browser, and network issuesExcellent verbal and written communication skills, with the ability to clearly articulate technical informationAbility to manage multiple cases simultaneously while maintaining attention to detailProactive attitude with excellent problem-solving and time-management abilitiesAbility to follow up persistently until issues are resolvedFamiliarity with support tools like Salesforce is a plusFlexibility to work a varied schedule as needed Nice To Have Experience providing training or onboarding for new employeesKnowledge of various products, systems, or platforms related to support environmentsExperience with product or system testing and reviewAdditional technical certifications or degrees in MIS or Information Technology Preferred Education & Experience Bachelor’s Degree in a related field ORHigh School diploma or GED with 2+ years of experience in a support role Other Requirements This position requires use of personal equipment; please specify location and equipment availability at the top of your resumeWillingness to work in a hybrid setting, with in-office presence 2 times per week at designated office addresses across CA, TX, NY, MN, FL, and ILAbility to adapt quickly to changing priorities and processesMust be located within one of the specified states and have reliable internet connectivity Take the next step in your technical support career and apply now to become a key player in resolving complex issues and delivering outstanding service. Your expertise can make a difference—don't wait to make your move! ,