Technical Support Rep Internship | In-Person - 1 Year

About the role

This internship position represents an exciting opportunity to work for one of the largest information technology centers in the Wasatch front. This individual works with divine guidance to provide or support technology that furthers the mission of the Church and reflects the eternal impact of the gospel.

Responsibilities

• Play an important role in keeping business systems and technology running smoothly.
• Traverse troubleshooting technical issues, respond to service requests, support Microsoft Dynamics 365 environments, and help diagnose data and system connectivity problems.
• Work alongside experienced system engineers and business partners to test new features, improve processes, automate repetitive tasks, and support daily operations.
• Absorb and assist with configuring equipment, maintaining technology assets, documenting system updates, and providing excellent customer support.

Qualifications

• You should be currently enrolled or within one year of your graduation date from an accredited college or university.
• Internship is for current temple-worthy members of the Church of Jesus Christ of Latter-day Saints.
• Technology background is desired.
• Available to commute to and from the office.
• This role is 100% in-office.
• This role will last 1 year.

Benefits

Full-time interns do have the option to enroll in a high-deductible medical plan.

Schedule

This is a 40-hour-per-week internship that is expected to last approximately 4 months. Normal office hours are between 8:00am-5:00pm, Monday through Friday. Work location is downtown Salt Lake City at the Church Office Building.

Skills and Abilities

• Technology background is desired.
• Prefers applicants with technical certifications, such as A+, Network+, etc.
• Functional knowledge of supported hardware and software including Windows and Mac platforms.
• Disk wiping and disk imaging technology.
• Basic asset management practices.
• Network technologies pertaining to system connectivity and troubleshooting.
• Effective interpersonal, collaborative and communication skills with a strong emphasis on customer service.
• Basic understanding of IT business functions.
• Proactive, detail-oriented, dependable, and appropriately prioritize tasks.
• Ability to comfortably lift 30 lbs. and reach across and work under desks.