Technical Support Regional

Tasks And Responsibilities

• Supports the Fronius Sales Representative and/or the sales process in the designing of system installation parameters for routine configuration and installation of Fronius product to clients and potential clients
• Organizes and executes product tests at customer locations during the pre-serial/test phase as well as forwarding this knowledge to the national team
• Evaluates the client’s needs for upgrades or up-sells of current or new installations
• Works independently with clients and prospective clients at their locations providing product guidance and support and addressing installation and product usability issues of routine to moderate complexity
• Attends/facilitates presentations or develops proposals, conducts demonstrations, acting as the technical expert
• Provides application advice for Fronius team members, end customers, distributors, and dealers
• Performs welding system and software installations and integrations at client locations
• Conducts test welds of client or prospective client prototypes and/or samples, documenting the results on the Fronius intranet
• Programs, troubleshoots, and tests robotic control units
• Conducts training events for colleagues, distributors, dealers, and end clients with a focus on new and repeat sales
• Customizes training documents for new and existing clients
• Provides technical support for the introduction of products/systems/processes onto the market
• Forwards feedback about market, competition, and products to the national team
• Participates in trade fairs and provides product and technical guidance and support at regional and national events
• Provides email and telephone support for routine welding queries/problems
• Led and/or supports initiation of modifications and further developments of Fronius products
• Facilitates and leads Feasibility Studies
• All other duties as assigned by management

Requirements

• Possess a valid passport, or has the ability to obtain and pay for a valid passport
• Regular travel
• Must be willing and authorized to travel throughout the USA and Europe
• Must have a valid driver’s license
• 1-4 years of experience in the field and/or Associates Degree in an appropriate area of specialty
• Preferred Welding Engineering Technology B.S.
• Knowledge of Spanish and/or German a plus
• Strong knowledge of MS Outlook, Excel, Word, Power Point
• Ability to work independently and/or remotely
• Candidate must be able to work with a team or alone as the need arises
• Problem-solving skills
• Demonstrated ability as a team contributor
• Health and Safety
• Must comply with all safety and health standards established by Fronius USA, LLC and federal, state, or local requirements
• Ability to bend and reach, with repetitive motion
• Hearing, naturally or with aids
• Vision 20/20, with or without correction
• Physical demands of the job include standing, use of hands to manipulate objects, talking, hearing, looking, typing, walking, twisting, and bending
• Employees could be requested to lift, carry, reach above the shoulder, stoop, squat, kneel, and crouch
• Employees could be required to lift up to 50 pounds unassisted
• Employees will perform duties in an office environment and a field setting
• Employees will be occasionally exposed to tripping hazards
• The noise level in the work environment is usually low to medium
• We offer a generous benefit package including Flexible work schedule with hybrid options PTO available immediately plus 11 paid holidays Employer matched 401(k) Medical, Dental, and Vision covered 100% for employees 50% company paid Health, Dental, Vision for your family Employee Assistance Program Short-Term and Long-Term Disability Flexible Spending Accounts for Health Care and Dependent Care