Technical Support I -II

Position Details

Industry: Banking/Finance
Work Location: Chandler, AZ (Hybrid)

About the role

This is a 12-month position offering technical support services.

Responsibilities

• Excellent Client Care / Customer Service skills.
• Work well as a team and build relationships to the global partners.
• Excellent organizational skills, with the ability to prioritize workload.
• Able to multitask and maintain focus on all areas of responsibility concurrently.
• Able to consistently meet or exceed performance targets and goals correlated with customer service and call/chat handling.
• Able to work in a fast-paced environment.

Requirements

• Requires 1-3 years of experience.
• Technology Call Center and/or Customer Service experience preferred.
• Ability to utilize multiple resources to determine causes and resolutions of problems and incidents.
• Hardware Support - Windows 10/11, Software - MS Office suite, Office 365, SharePoint, Skype, Network - Citrix, VPN, Cisco AnyConnect, ITSM Remedy (not essential).

Desired Skills

• Technical experience in Call Center and/or Customer Service.
• Ability to utilize multiple resources to determine causes and resolutions of problems and incidents.
• Hardware Support - Windows 10/11, Software - MS Office suite, Office 365, SharePoint, Skype, Network - Citrix, VPN, Cisco AnyConnect, ITSM Remedy (not essential).

Pay

Hourly Rate: $18-$20 per hour. This range reflects base compensation and may vary based on location, market conditions, experience, and candidate qualifications.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Life insurance
• Long-term disability insurance
• Short-term disability insurance
• Paid parking/public transportation
• (Paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)

About Us

At Collabera, we don’t just offer jobs—we build careers. As a global leader in talent solutions, we provide opportunities to work with top organizations, cutting-edge technologies, and dynamic teams. Our culture thrives on innovation, collaboration, and a commitment to excellence. With continuous learning, career growth, and a people-first approach, we empower you to achieve your full potential. Join us and be part of a company that values passion, integrity, and making an impact.

Contact

Ready to Apply?
Apply now or reach out to Pritam Palai at pritam.palai@collabera.com for more information.
We look forward to speaking with you!