Technical Support Engineer (West Coast Hours)

TYSON & MENDES is looking for an IT Help Desk Technician to be remote support assisting firm employees nationwide. This candidate is responsible for troubleshooting issues and determining the best course of action for a solution. as well as problem solve for multiple locations and platforms including ongoing technical support to remote area networks, Internet and EDI communications. A successful IT Technician must have a good, working knowledge of computer software and hardware and a variety of internet applications, networks, Microsoft 365, and Windows operating system. The ideal candidate will also have great troubleshooting abilities, sense of urgency, and attention to detail. This position is either an 8:30am-5:00pm or 9:00am-6:00pm Western Time shift. You will report directly to the IT Supervisor. ResponsibilitiesAdminister end-user workstations and support end-user activities utilizing Microsoft WindowsAnalyze and resolve network hardware and software failures if/when they occurDaily management and training of network devices and security, Document Management Systems, Microsoft Office Suite, WAN/LAN, including remote computing solutions and desktop supportAbility to translate technology to non-technical staff and users Provide orientation and guidance to users on how to operate new software and computer equipmentMaintenance and dissemination of desktop hardware including peripherals and hardware driver installationIdentify and resolve issues related to desktop hardware and software issues both locally and at remote locationsAbility to research and collaborate in resolving issues associated with software applications. Maintain records/logs of repairs and fixes within ZenDeskOther priorities and projects as assigned Requirements2+ years of relevant work experience in a service desk or help desk roleAssociates’ degree or higher in Computer Science, Engineering, or a related disciplineCompTIA A+ certification preferred Experience working in ZenDesk, ServiceNow, FreshDesk or a similar ticketing system preferredExperience working with and troubleshooting wireless network supportExperience working in a Windows, Microsoft 365, Exchange, and Azure environmentMacOS and iOS knowledge/experience a plusWorking knowledge of LAN/WAN networkingEthernet, cabling, hubs, network protocols, printers/scanners/copiers, LCDs, and multimedia presentation technologies support Excellent ability to troubleshoot hardware and software issuesExcellent technical and problem-solving skillsOutstanding organizational and time-management skillsExcellent written and communications skillsExcellent interpersonal skills and an understanding of technical resources Outstanding sense of urgencyExperience working in an ITIL or ITSM environment requiredExperience writing and/or contributing to team documentation library preferred Compensation Package The hourly pay range of $25-35/hour, depending on experienceOvertime paid at 1.5× the regular hourly rate, as neededComprehensive benefits coverage offered, including plans available at zero employee cost (average annual employee contribution for health/vision/dental coverage is $700-1,700)Employee Assistance Program through HealthAdvocateEmployees benefit from a 401(k) program that includes a 100% match on the first 3% contributed and a 50% match on the following 4-5%Vacation time is accrued annually at the employee’s base rateEmployees receive a monthly technology reimbursement of $60Paid parental leave at base payBenefits 37.5-hour standard workweek designed to promote balance and prevent burnoutEducational reimbursement program for non-attorney eligible team members (up to $3,500 per calendar year)Internal diversity and inclusion programs, such as the Women’s Initiative and Young Professionals InitiativeFirm-wide charitable giving programNumerous social and off-site events each year to enrich your relationships with your colleagues About Tyson & Mendes Click here to learn more about the Tyson & Mendes Office! (944) The Tyson & Mendes Office - YouTube We’re one of the fastest-growing civil defense firms in the country—known for breaking the mold of the traditional law firm. Our dynamic, diverse team of trial attorneys delivers exceptional results, from landmark cases like Howell v. Hamilton Meats to numerous defense verdicts across the nation. But we don’t stop at great legal work—we invest in our people. With specialized training in our proven defense methods, clear paths to leadership, and robust professional development, we empower attorneys to grow their careers, build their personal brands, and become leaders in the field. Follow along with the firm on Twitter and LinkedIn or visit www.tysonmendes.com. Equal Opportunity Employer Notice OK, now for the legal copy (we are a law firm, after all). It is Tyson & Mendes’ policy to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit-based factors. By the way, if you read all of this, congratulations – we can already tell your attention to detail is exceptional. NOTICE TO APPLICANTS/EMPLOYEES OF TYSON & MENDES: Please take notice that the Firm collects certain information about you. For more information on the Firm’s policies, please refer to the document provided here. No recruiters/agencies Pay Range: $25 USD - $35 USD