Technical Support Engineer / Trainer

About the Role

Providing technical support for industrial battery systems, including CAN Bus, PLC, and A/C & D/C control environments. Developing technical documents such as service bulletins and training materials, and managing CRM database entries for support issues.

Responsibilities

• Maintain deep product knowledge and provide first-line technical support.
• Perform root cause analysis and propose design improvements.
• Publish service bulletins, training materials, and manuals.
• Deliver structured training to dealers and internal teams, offering an average of 2 classes per month.

Requirements

• Associate’s Degree in Electronics or 5+ years of experience in a CAN Bus/PLC-related environment.
• Strong knowledge of electronics and electrical theory.
• Experience with Lithium-Ion battery BMS/BMU technology is a plus.
• Excellent verbal communication and problem-solving skills.
• Proficiency in creating clear, concise technical documents.
• Ability to train both technical and non-technical audiences effectively.
• Familiarity with CRM software for tracking support cases.