Technical Support Engineer, Manufacturing

About the role

The Technical Support Engineer serves as a critical technical resource responsible for optimizing manufacturing operations through advanced troubleshooting, equipment maintenance, and process improvement initiatives. This role combines hands-on technical expertise with leadership responsibilities to ensure maximum equipment uptime, operational efficiency, and safety compliance across all manufacturing lines.

Responsibilities

• Lead complex troubleshooting and root cause analysis for production equipment failures and process deviations
• Design, implement, and oversee preventive and predictive maintenance programs to minimize unplanned downtime
• Conduct Factory Acceptance Testing (FAT) for new equipment installations and modifications
• Create and execute comprehensive installation, commissioning, and validation plans for manufacturing equipment
• Analyze equipment performance data and implement efficiency improvements to optimize OEE (Overall Equipment Effectiveness)
• Create technical drawings, schematics, and documentation using AutoCAD and other engineering software
• Collaborate with engineering teams on equipment modifications and process improvements
• Evaluate and recommend equipment upgrades, replacements, and new technology implementations
• Provide technical mentorship and training to maintenance technicians, operators, and cross-functional teams
• Coordinate with Central Spare Parts (CSP) department on parts inventory optimization and technical updates
• Maintain compliance with regulatory requirements and quality standards

Qualifications

• 7+ years of progressive experience in manufacturing and packaging equipment maintenance and repair
• 1+ year of supervisory experience in a technical capacity
• Background in machine design, installation, repair, and PLC knowledge
• Proficient in AUTOCAD
• Analytical and critical thinking skills
• Ability to travel regionally and internationally, 25-30%

Preferred Qualifications

• Bachelor's degree in Engineering, Manufacturing Technology, or related field
• Professional certifications in relevant technical areas (PLC programming, industrial maintenance, etc.)
• Demonstrated experience with high-speed production equipment in a manufacturing environment
• Advanced knowledge of AutoCAD for technical drawings and equipment modifications
• Strong background in machine design, installation, and repair methodologies
• Experience with pneumatic, hydraulic, mechanical, and electrical systems

What We Offer

• Base salary and bonus program
• Medical, dental, vision, life insurance effective on date of hire
• Generous 401(k) Plan
• Defined Contribution Plan
• Paid vacation and paid holidays
• Tuition reimbursement

Contact Information

Email: All official emails will come from an @Swisher.com address
Website: Verify job listings and contact details on https://careers.swisher.com

Important

Official Contact Information
Email: All official emails will come from an @Swisher.com address
Website: Verify job listings and contact details on https://careers.swisher.com