Technical Support Engineer - JOB FILLED

Key Responsibilities And Accountabilities

• Execute the responsibilities of a company representative according to the required lawful and ethical standards.
• Delivery of assigned tasks associated with system installations from receipt of order to final handover to the customer.
• Support the operations support team with coordinating, planning, and allocation of site visits.
• Supporting the commercial team in calculating, preparation and issue of quotations and proposals.
• Arrange and participate in divisional meetings, conferences, and project meetings.
• Plan, coordinate and (where necessary) deliver technical training for staff.
• Aid with customer liaison for technical system queries.
• Adhere to stated policies and procedures relating to health and safety, and quality management.
• Adhere to procedures relating to the proper use and care of equipment and materials for which the role has responsibility.
• Communicate and liaise verbally and in writing between customers/suppliers/visitors/enquirers and relevant staff and interpret and respond clearly and effectively to spoken requests over the phone or in person, and to verbal or written instructions.
• Establish and maintain effective working relationships with staff, supervisors, and customers.
• Maintain regular consistent and professional attendance, punctuality, and personal appearance.
• To be responsible for the delivery of assigned tasks associated with current and ongoing system installation contracts as related to the day-to-day business.
• To carry out work at FMS client sites, to install, test, commission and validate environmental monitoring systems and components and formally hand over the system to the end-user client.
• To diagnose and troubleshoot technical problems on environmental monitoring systems and components to take action to rectify failures and non-conformances.
• Generate and maintain project documentation, drawings and contract communications and keep accurate and current information collated in the required format within the project files.
• To play an active role in maintaining and improving the reputation of the FMS brand name and establishing long term client relationships.
• To assist in the sales effort to obtain sales leads and help to secure future installation projects and service contracts.
• To assist the service and calibration department when required and as appropriate.
• To assist and contribute to the research and development of components and systems.
• To undertake client site assessment visits as appropriate and as required.

Scale & Territory Indicators

• Delivery of assigned project tasks across all product ranges across the full scope of FMS services and on client sites.
• Territory: UK & overseas client sites (as required).