Technical Support Engineer III

Job Description

A Technical Support Engineer III is responsible for providing a world-class support experience to our enterprise customer base. You will assist our customers with troubleshooting and resolving issues related to Forcepoint as well as associated third-party products, enabling our customers to stop the bad and free the good. You will utilize your knowledge and experience to interpret the customers' needs and ensure they are achieving maximum value from Forcepoint.

Person Specification

• You demonstrate extreme levels of accountability and are results driven;
• You value teamwork and collaboration;
• You communicate transparently and with candour, while always being genuine;
• You act boldly, take initiative and are comfortable taking calculated risks to achieve successful outcomes;
• You execute with speed and integrity, delivering high quality work product which you are proud of.

Required Skills And Experience

• Bachelor’s Degree or higher in Information Systems, Computer Science, or equivalent experience;
• Six or more years of experience supporting business to business customers;
• Hands-on experience that demonstrate knowledge of: Networking fundamentals (Layer 2 and 3, TCP/IP, 3-way handshake, DNS etc.), HTTP protocol (Structure, status codes, authentication, etc.), Application Support Basics (Common troubleshooting methodology for Windows and Linux programs), SSL/TLS protocols (Structure, certificates, initial handshake, etc.), SMTP (Protocol, Routing, MX Records, commands, status/response codes etc.), Packet Capture/Analysis with tcpdump and Wireshark, Diagnosing network latency and intermittent issues, Reading and analysing log files, Active Directory (Domains, structure, permissions, group policies, etc.), MSSQL fundamentals (Management interface, accessing logs, browsing databases, simple queries, permissions, jobs, etc.).
• Experience supporting the following applications: Red Hat Linux fundamentals (command line navigation and basic features, file system, permissions, networking, etc.), Windows (Permissions, services, file system, Event Viewer, etc.).

Desired Skills And Experience

• Endpoint application stack diagnostics and analysis for Windows, Mac, and Linux;
• Windows and Linux memory dump capture and analysis.

Pay

Negotiable based on experience and qualifications.

Schedule

Full-time.

Benefits

Health insurance, retirement plan, paid time off, professional development opportunities.