Technical Support Engineer I
Your Contribution
Respond to incoming calls on the Support line, documenting all necessary information regarding the nature of the call, details surrounding the request for assistance, and steps taken to resolve the issue.
Analyze, troubleshoot, provide recommendations, and solve customer requests regarding IT items related to or affecting our software products.
Aid customers or onsite information technology professionals with installation, upgrade, setup, and configuration of CGM software on the customer’s network.
Create and work with Team Lead on internal training and documentation in assigned area as Subject Matter Expert.
Your Qualification
- Minimum of two years providing technical hands-on support in a professional hardware or software environment.
- Technical knowledge of CGM Software and Hardware Requirements.
- Technical knowledge of Microsoft operating systems (Windows workstation and Server).
- Technical knowledge of Microsoft SQL in the following areas: database backups, basic table navigation, running traces, executing stored procedures, basic SQL scripts, and performance monitoring.
- Ability to troubleshoot, and understand networking as pertains to a SQL server environment, web services, and various peripherals.
- Working knowledge of Terminal Services, Citrix, Cisco routing and VPN configuration.
What You Can Expect From Us
Purpose: Become a part of a significant initiative. At the intersection of healthcare and digital innovation, we are shaping the future of e-health.
Equal Opportunity Employer: At CGM, we value our team members and strive to create an environment where everyone has the opportunity to succeed.
Career Opportunities: We are offering a variety of internal career opportunities and numerous long-term perspectives.
Security: We offer a secure workplace in a crisis-proof market.
All-round benefits package: Medical, Dental and Vision as well as 401k with employer matching.
Personal Time Off to promote work life balance.
Work environment: Modern workplaces, flexible working hours, hybrid work options and much more.
Pay
TBD
Schedule
TBD