Technical Support Engineer - Electrical Systems, Airfield

Smarter, Better, Now. ADB SAFEGATE’s functional teams are integral to powering innovation and ensuring operational excellence across the organization.

About the role

The Technical Support Engineer - Electrical Systems, Airfield provides first line phone support for internal and external customer support questions, including startup and troubleshooting of electrical and computer systems.

Schedule

• Monday - Friday 8am - 5pm in office
• Rotational 24/7 emergency telephone support remotely

Responsibilities

• Provide professional, technical customer service over the phone, email, etc., to troubleshoot, diagnose, and assist airfield personnel and contractors in finding solutions to hardware and software issues.
• Perform technical training classes for standard products to internal and external customers.
• Perform in-house customer validation testing.
• Become familiar with Federal Aviation Administration (FAA) airport policies, procedures, and products.

Requirements

• Bachelor Degree in Electrical Engineering (EE) or Associate in Electrical Engineering Technology (EET), equivalent degree, or equivalent experience.
• Two (2) to Four (4) years related experience or the equivalent combination of experience and education.
• Two (2) to Four (4) years of experience working as a field technician or related experience.
• Possession of a valid driver’s license.
• Must maintain an insurable driving record.
• Must pass any required BCI and FBI Background Check.
• Fluent English (oral and written communication skills).

Benefits

• Competitive salary and benefits.
• Opportunities for career development and upskilling.
• Flexible working culture with company values and behaviors that support personal and professional growth.
• International environment with opportunities to collaborate with global colleagues.