Technical Support Engineer (East Coast)
Who You Are
You genuinely enjoy helping people. Unblocking customers gives you energy — support is something you take pride in.
You’re mission-driven. Building technology that improves healthcare matters to you.
You’re a technical problem solver. You like digging into complex issues, tracing through systems, and thinking on your feet.
You’re comfortable in startup environments. Things move quickly, not everything is defined, and you help bring clarity.
You communicate clearly. You can explain technical things in a way that makes sense for whoever you’re speaking with.
You’re comfortable with code. You’ve spent a couple of years writing or debugging Python (or similar) and can work through unfamiliar codebases confidently.
Why We Need This Role
Junction powers modern healthcare companies through clean, reliable APIs. Our customers expect fast and accurate answers because they’re building patient-facing products that can’t break. We’re hiring a Technical Support Engineer who is:
- Customer obsessed: You like helping people unblock real problems
- Technical at the core: You’re comfortable reading code and navigating logs
- Support-minded: You see support as a craft, not a stepping stone
- Impact-focused: You care about getting to the real root of a problem, not just the quickest workaround
What You’ll Be Doing Day to Day
Investigate and diagnose technical issues
Trace issues through logs and our services
Understand and reproduce errors to find the root cause
Share clear updates with customers and engineers
Think like an engineer, act like a support specialist
Read code to spot where things break
Use AI tools to speed up debugging
Make small fixes when appropriate, and escalate when needed
Deliver a great customer experience
Work with users from senior engineers to non-technical operators
Adjust your communication based on the audience
Respond quickly with accurate, thoughtful answers
Improve our documentation, tooling & processes
Write clear docs that reduce repeat questions
Build small tools or scripts to speed up your workflow
Flag recurring issues and suggest improvements
Current Compensation Package
$90K - $130K [based on experience and location]
Your salary is dependent on your location and experience level
Equity (extended exercise post 2 years of employment)
Company and team offsites
Monthly learning budget of $150 for personal development and productivity
$100 monthly wellness budget
Flexible, remote-first working - including $1K for home office equipment
Coworking budget
36 days paid time off (including bank holidays)
Premium healthcare coverage
4% monthly contribution to pension/401k
Yearly blood test on us
Enhanced parental, foster, and adoption leave