Technical Support Engineer (Branch Engineer)

About the Position

GadellNet Consulting Services is a rapidly growing IT company based in the Midwest, providing technical solutions to hundreds of businesses across various markets. We are a family-friendly company and an Equal Opportunity Employer committed to building a creative, growth-oriented, and progressive work environment. We believe that diverse perspectives strengthen our team and drive innovation, and we are intentional about creating an environment where all employees feel valued, respected, and empowered to bring their full selves to work. As a Certified B Corporation, we are committed to considering the impact of our decisions on our employees, customers, suppliers, community, and environment. Join us in powering the missions of our team and our clients while making a difference in our communities.

Primary Responsibilities

• Act as a credible onsite resource for remote teams to resolve issues
• Main contact for CSE clients that are assigned to you for technical issues
• Repair, Warranty, and deploy workstations for clients
• Diagnose and resolve network related issues for clients
• Identify and report possible opportunities to account management for hardware and software upgrades or gaps
• Help maintain and write documentation for clients when necessary
• Participate in an On-Call rotation for after hours
• After-Hours responsibilities may include installation, configuration of server room hardware (eg. Switches, Firewalls, UPS devices)
• Troubleshoot and resolve remote tickets when on-site work is not available

Requirements

• Occasional physical requirement to twist, stretch, and lift over 50 lbs.
• Reliable transportation and valid driver’s license.
• After-Hours work will be required for critical outages, projects, and on-call rotation.
• 2 or more years of experience troubleshooting and working with the following systems:
• Desktop systems up to Windows 11
• Server systems up to Server 2022
• Office365 or Online Exchange 2019
• Any brand of Modern (2019) Network equipment
• Experience troubleshooting Network Cabling
• Mounting Network Hardware into Communication Racks or Mounting Wireless Aps
• Maintain Network Infrastructure
• Application support
• Microsoft Teams conference Rooms
• Office Suite
• Adobe
• Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills
• Strong documentation skills
• Ability to conduct research into a wide range of computing issues is required
• Ability to present ideas in a user-friendly, business-friendly manner
• Working knowledge of a range of diagnostic utilities
• Excellent communication skills, both written and verbal
• Valid Driver’s License

Desirable Skills

• Experience with Server Administration
• Active Directory Management
• GPO maintenance and setup
• In-depth understanding of Zebra printers
• Proficient level of understanding with Powershell/CMD

Values

GadellNet's core values guide our decision-making processes, the overall empowerment of our employees, and the assignment of responsibility within our teams. Our team members support the values and goals of GadellNet, which fosters a one-of-a-kind service experience for our clients and establishes a culture that attracts and retains the top talent available in our markets.

Benefits

• Health, vision, and dental insurance
• Paid time off, including parental leave and volunteer time
• Flexible work environment
• Access to mental health services
• Employee matching donation program
• 401k and employer matching

Eligibility to Work in the US

Employment is contingent on verification of identity and eligibility to work in the United States. If this role sounds like the right fit for you, we’d love to hear from you. Even if you don’t meet every qualification, we encourage you to apply - you might be exactly what we need!