Technical Support Engineer

About the role

The Technical Support Engineer will provide phone and email technical support to Xylem Water Technologies customers, sales, and service and internal personnel. Using knowledge of Xylem Water Technology products, applications, and general scientific principles, provide timely answers to technical questions and assess customer needs. Provide communication link between customer and appropriate sales and service personnel.

Responsibilities

• Answer customer phone calls and e-mail requests by providing in-depth technical information on Xylem technologies products and applications.
• Qualify and enter thrive leads and assign to sales teams.
• Maintain up to date knowledge of Xylem Technologies products and applications, market trend and competitive products.
• Support customer warranty claims and report problems and information to appropriate personnel.
• Support customers with troubleshooting, water system problem solving.
• Identify spare parts, consumables and spare part numbers. Set up spare parts for ordering.
• Develop cross reference lists and product support and troubleshooting documentation.
• Draft Service bulletins.
• Review customer operating data and remote monitoring data as needed to assist with customer support.
• Review link to site data as needed to support customers.
• Collaborate with cross functional teams.

Qualifications

• Strong computer skills with knowledge of MS Word, Outlook, Excel, and SAP knowledge.
• A bachelor’s degree in Engineering or a related field with at least 2 years' experience or equivalent work experience that provides exposure to fundamental theories, principles, and concepts.
• Strong analytical and problem-solving skills.
• Proficiency in data analysis and simulation software.
• Knowledge of chemical process engineering and safety regulations.
• Excellent communication and teamwork abilities both telephone and e-mail responses.
• Excellent organizational skills and ability to handle multiple projects simultaneously.

Pay

The estimated salary range for this position is $65k to $85k. Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range.

Benefits

• Medical
• Dental
• Vision
• 401(k) with company contribution
• Paid time off
• Paid parental leave
• Tuition reimbursement

Schedule

Not specified

Skills

Not specified

Benefits

• Xylem Watermark
• Employee Resource Groups (ERG)
• Equal Employment Opportunity (including disability and veterans)
• Employee Resource Groups (ERG)