Technical Support Engineer
Solovis · United States · 2 mo ago
RemoteRemoteInformation TechnologyFull-time
Key Responsibilities
- Efficiently resolve a growing number of complex customer-reported cases, enhancing customer satisfaction.
- Achieve and maintain a CSAT rating of at least 90% with a 10% response rate for all team-handled cases.
- Produce and update knowledgebase articles regularly to aid customers and promote self-service solutions.
- Consistently meet customer communication targets 95% of the time, ensuring timely updates.
Skills
- Experience in technical aptitude
- Experience in conflict resolution