Technical Support Engineer

About the role

Join a dynamic team dedicated to providing exceptional technical support solutions. We are seeking a skilled Technical Support Engineer to join our growing organization.

Responsibilities

• Provide timely and effective technical support to customers via phone, email, and chat.
• Diagnose and resolve complex technical issues using troubleshooting and problem-solving skills.
• Document customer interactions and issue resolutions for future reference.
• Collaborate with cross-functional teams to ensure seamless service delivery.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• At least 2 years of experience in technical support or related field.
• Strong knowledge of relevant software and hardware platforms.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple tasks simultaneously.

Qualifications

• Proficient in Microsoft Office Suite.
• Experience with ticketing systems and CRM tools.
• Knowledge of common networking protocols and technologies.

Skills

• Problem-solving and analytical skills.
• Customer service orientation.
• Attention to detail.
• Time management and organizational skills.

Benefits

Competitive compensation package, comprehensive health insurance, generous vacation time, professional development opportunities, and more.

Pay

$60,000 - $70,000 annually.

Schedule

Full-time, Monday through Friday, 8:00 AM - 5:00 PM.