Technical Support Engineer

Location: Charleston - 997 Morrison Drive, Suite 402

About the role

The Technical Support Engineer will play an integral role in delivering and maintaining enterprise IT solutions that support business operations and drive organizational efficiency. This position is responsible for the support and engineering of core technologies including, but not limited to, Windows 11, Office 365, and Intune as well as providing basic network support. This role offers structured professional development through hands-on experience and online learning opportunities, and technical boot camps.

Responsibilities

• End-User Support & Operations
  • Provide hands-on technical assistance for Dell (including Dell TechDirect), Lenovo, and Mac hardware, as well as Windows 11, iOS, Android, and Office 365 applications.
  • Deliver exceptional end-user support across devices, applications, and conference room technology to ensure optimal productivity.
  • Support daily operations in a dynamic environment composed of approximately 40% business support with escalations from the Service Desk, 50% engineering and administration in various IT systems, and 10% cross-training and career development.
  • Collaborate with external vendors to resolve escalated or complex technical issues beyond internal scope.
  • Participate in a 24x7x365 executive support rotation, serving on-call for approximately one week every fourteen weeks as part of a shared schedule.
• Service Management
  • Leverage ServiceNow for incident and request management, ensuring accurate documentation and timely resolution.
  • Create and maintain knowledge base articles for both internal use and customer-facing support.
  • Analyze ServiceNow data to identify recurring issues, trends, and opportunities for proactive remediation.
• Systems Engineering & Architecture
  • Architect, engineer, and maintain management platforms including Jamf (for macOS) and PrinterLogic (for print services).
  • Manage, secure, and deploy applications and device policies through Jamf and PrinterLogic.
  • Conduct software testing and compatibility validation to ensure smooth system integrations and program deployments.
  • Support infrastructure improvements through data analysis, system monitoring, and recommendations for technical optimization.
• Projects & Strategic Initiatives
  • Contribute to project-based initiatives involving new technology deployments, upgrades, and process enhancements.
  • Apply strategic thinking to identify opportunities for innovation and improvements in the technology environment.
  • Assist in planning and execution of technical components for companywide meetings, events, and conferences.
• Training & Development
  • Deliver or assist in developing user training programs and documentation to enhance technology adoption and efficiency.
  • Support ongoing professional development and contribute to knowledge sharing across the IT team.
• Perform other duties as assigned in support of organizational goals and technology initiatives.

Performance Expectations & Key Metrics

• Incidents resolved in under 1 day (50%)
• Incidents resolved in under 2 days (60%)
• Response time for incidents: Tasks resolved in under 1 day (50%)
• Tasks resolved in under 2 days (60%)
• >90% accurate onboarding for new hires

Requirements

• Education: High School degree, Associates Degree or equivalent work experience required.
• Experience: Minimum three (3) years in an IT Support or related technical role.
• Skills & Competencies:
  • Proficiency in managing iOS and Android devices using Intune.
  • Experience with printer management, configuration, and troubleshooting.
  • Familiarity with ServiceNow, Azure, Office 365, and Windows operating systems strongly preferred.
  • Experience with Jamf for Apple device management is a plus.
  • Strong understanding of IT principles, best practices, and processes within an ITIL framework.
  • Demonstrated strong written and verbal communication skills.
  • Demonstrated customer service skills in a fast-paced environment.
  • Proven ability to work with cross-functional IT and business teams to resolve complex issues.
  • Ability to prove critical thinking, problem-solving concepts, and exceptional attention to detail.
  • Ability to thrive in a high volume, data entry, and processing work environment, where applicable.
  • Demonstrated ability to work independently and as a team.

About Us

At Maymont Homes, our success starts with people—our residents and our team. We are transforming the single-family rental experience through innovation, quality, and genuine care. With more than 20,000 homes across 47+ markets, 25+ build-to-rent communities, and continued expansion on the horizon, we are more than a leader in the industry—we are a company that puts people and communities at the heart of everything we do. As part of Brookfield, Maymont Homes is growing quickly and making a lasting impact. We are also proud to be Certified™ by Great Place to Work®, a recognition based entirely on feedback from our employees. This honor reflects the culture of trust, collaboration, and belonging that makes Maymont a place where people thrive.

Our Mission: "We Positively Impact the Lives in the Communities We Serve." Every role contributes to this purpose, helping families find a place to call home while making a difference in the communities we support.

Benefits

• 5% 401(k) match
• Wellness credits that reduce healthcare costs
• Up to 160 hours of PTO annually for full-time employees
• Career growth opportunities with continued expansion planned for Maymont
• Stability, resources, and vision as part of Brookfield Asset Management, one of the world's largest real estate asset managers