Technical Support Engineer

About the role

Incident.io is seeking a Product Manager to join our growing team. Reporting to the VP of Engineering, this role will be responsible for defining and driving the strategic direction of our product.

Responsibilities

• Work closely with engineering, design, and other stakeholders to understand customer needs and translate them into product features
• Define product strategy and roadmap, ensuring alignment with company goals
• Collaborate with cross-functional teams to prioritize and execute on key initiatives
• Lead product development from concept through launch, working with designers, engineers, and other PMs
• Conduct market research and competitive analysis to stay ahead of industry trends
• Communicate product vision and strategy to internal and external stakeholders

Requirements

• Bachelor's degree in Computer Science, Engineering, or related field
• 5+ years of experience in product management, preferably in SaaS or tech operations
• Experience in managing complex products with multiple teams
• Strong analytical skills and ability to distill complex problems into actionable insights
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team

Qualifications

• Passionate about improving the way teams respond to incidents
• Experience with agile methodologies and product development processes
• Understanding of incident management and system reliability principles
• Knowledge of SaaS product management best practices

Skills

• Strong problem-solving and decision-making abilities
• Ability to influence and collaborate with various stakeholders
• Experience with product analytics and user feedback
• Comfortable with ambiguity and able to make decisions with incomplete information

Benefits

• Competitive salary and equity package
• Flexible work schedule
• Health insurance coverage
• 401(k) retirement plan
• Annual performance-based bonus
• Professional development opportunities

Pay

• $120,000 - $150,000 annually

Schedule

• Full-time remote position