Technical Support Engineer

About the role

Our mission is to make humans the strongest security layer. Human risk remains one of the biggest vulnerabilities and traditional awareness training is not enough. We take a different approach by combining AI-driven personalization, real threat detection, and behavioral science to actively protect people and organizations. We don't just simulate risks. We build the tools that detect and stop them.

As a Technical Support Engineer, you’ll play a key part in that mission by ensuring our customers get the most out of the Hoxhunt platform. You’ll help them maintain smooth, reliable performance so their teams can focus on strengthening security awareness and building resilient behaviors. Your work will directly influence how effectively customers engage with Hoxhunt and improve their ability to recognize and respond to threats.

This position is based in Minneapolis, MN, as part of our growing US support team.

Responsibilities

• Provide technical support through email and troubleshooting calls, focusing on product support for our own platform, email technologies (M365, Google Workspace) and identity provider services (Microsoft Entra, Okta).
• Be the first point of contact for US-based customers, resolving technical issues and ensuring customer satisfaction.
• Collaborate with global teams, sharing insights and contributing to process and product improvements.
• Use your knowledge and skills to troubleshoot complex issues, suggest solutions, and ensure smooth product functionality.

Requirements

• 2–3 years of experience in technical support solving complex issues (Tier 2).
• Strong problem-solving skills and an analytical mindset.
• Excellent communication skills, with the ability to explain technical issues to both technical and non-technical audiences.
• Comfortable taking ownership and thrives in an environment that values accountability and autonomy.
• Genuine passion for helping others and solving problems efficiently.
• Experience working with email technologies and identity provider services preferred.
• Experience working in a SaaS environment or within the cybersecurity industry preferred.

Pay

Annual base salary of $80,000 - $95,000 depending on your experience.

Benefits

• Comprehensive benefits package including medical, dental, and vision coverage (with a portion of premiums covered by the company).
• Life insurance.
• Paid time off (PTO), 11 paid holidays plus 2 floating holidays.
• Wellness benefits.
• Paid parental leave.
• 401(k) match.
• High performance meets high humanity: driven, high-impact energy combined with deep humility and collaboration.
• Authentic trust & autonomy: freedom to take ownership, make decisions, drive meaningful impact, and help shape the future.
• A product you can be proud of: end‑users genuinely love the Hoxhunt platform.

Schedule

We work in a flexible, hybrid work setting. You are expected to collaborate from our Minneapolis office on a weekly basis.