Technical Support Engineer

We're hiring on behalf of a Haystack partner!

Responsibilities

• Troubleshoot complex IT issues, including those without standard operating procedures.
• Plan and coordinate system changes and templates.
• Collaborate with internal teams and vendors to execute projects.
• Lead continuous improvement initiatives and audit work quality.
• Automate manual tasks and develop tools to enhance team efficiency.
• Serve as a primary escalation point for IT support issues.

Requirements

• 3+ years of experience in IT client, server, and network service delivery.
• 4+ years of experience in IT systems or relevant commercial production environments.
• 4+ years of networking experience (DNS, DHCP, SSL, OSI Model, TCP/IP).
• 4+ years of experience with Microsoft administration, Linux administration, or Cisco IOS (CLI).
• 4+ years of troubleshooting experience in a multi-user, high-availability environment.
• 4+ years of experience with PC repair, troubleshooting, deployment, and liquidation.

Benefits

• Competitive annual salary ($60,700 - $106,300) plus potential for sign-on bonuses and RSUs.
• Comprehensive healthcare benefits starting on Day 1.
• Matching 401(k) program and paid parental leave.
• Casual dress code at company locations.