Technical Support Engineer

Responsibilities

• Implement technical solutions and provide high‑quality support for computer hardware, operating systems, and enterprise application software across multiple sites.
• Troubleshoot and resolve straightforward technical issues, deviating from standard practices when necessary to achieve desired outcomes.
• Perform network engineering, data cabling, and systems administration in diverse software and hardware environments.
• Ensure the availability of infrastructure networking and computing systems during production hours.
• Interact with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.
• Identify root causes of operational issues and process inefficiencies.

Requirements

• 1+ years of experience with Windows Server technologies including AD, DFS, Print Services, and SCCM.
• 2+ years of troubleshooting experience in a multi‑user, high‑availability environment.
• 2+ years of experience with PC repair, troubleshooting, deployment, and liquidation.
• 2+ years of networking experience, including DNS, DHCP, SSL, OSI Model, and TCP/IP.
• 2+ years of experience supporting and maintaining a corporate network environment.
• High school diploma or equivalent.

Pay

Competitive hourly salary of $25 – $41 per hour.

Benefits

• Comprehensive healthcare benefits starting on Day 1.
• Matching 401(k) program.
• Paid parental leave.
• Casual dress code at company locations.