Technical Support Engineer

The Role & Why It Exists

We are expanding globally to serve the needs of our large international clients who are predominantly in banking, healthcare, insurance, and more. Gravitee is the natural force of connection within the API space. Join Gravitee.io and connect with your ideal opportunity. As the Technical Support Engineer you will be responsible for delivering exceptional technical support to our customers.

Responsibilities

• Leading the investigation of multiple Support Tickets and working collaboratively to understand and resolve customer issues
• Prioritising issues and giving our customers located in multiple countries the level of duty and care they need to help implement our platform in their environments
• Creating knowledge articles to complete our documentation and enabling customers to better understand product use cases
• Being innovative within the team and with customers to help improve processes and tools

Requirements

• A high school diploma required
• 3+ years of relevant experience in a previous hands-on Level 2 Technical Support
• 2+ years experience with REST and RESTful APIs
• Eager learner, ready to dig into many technical areas

Qualifications

• Desired skills include:
• Networking/web architectures including HTTP
• Containers / Cloud Platforms (Docker, Kubernetes, AWS, GCP, Azure)
• Experience with Access Management products, Identity Providers, Oauth2 protocol, JSON Web Token standard
• Experience with databases (ideally MongoDB or RDBMS), search engine (ElasticSearch)
• Experience with trace analysis, debugging, and JVM troubleshooting

Benefits

• Salary up to $110k
• Excellent medical coverage
• Pension or 401k program options for all locations
• 25 days holiday/vacation in addition to in-country national holidays as well
• 3 mental health days per year with an allowance toward a mood-boosting activity of your choice
• Birthday off to celebrate your day
• Professional development allowance to be used to benefit your career
• Quarterly outings and an annual off-sites in exciting locations
• Hybrid work culture
• Able to work for one of the fastest-growing companies and alongside some of the most talented people in the API technology sector
• A meaningful, progressive, global company culture that is as fun as it is hardworking
• Infinite growth opportunities