Technical Support Engineer

About the role

The Technical Support Engineer is responsible for providing the highest levels of field service support which will directly drive the development and growth of Edwards sales and service business. Areas of support typically cover installation, commissioning, and troubleshooting of all Edwards products, with key areas of focus being Safety, Quality and Customer satisfaction.

Responsibilities

• Manages relevant internal and customer training programs.
• Provides guidance to end users about equipment maintenance practices and schedules.
• Assists Edwards service and customer technicians with trouble shooting.
• Supports installation and commissioning of all products.
• Reviews installation and commissioning documents for all products.
• Provides sites with ’first line’ support for down equipment part numbers and specification requests.
• Develops and cascades accurate new procedures.
• Develops and maintains good customer relationships.
• Provides technical and sales support to customers directly or through Service or Sales Management.
• Identifies future sales and evaluation opportunities with customer base.
• Maintains punctual, regular and predictable attendance; works collaboratively in a team environment with a spirit of cooperation.
• Respectfully takes direction from [supervisor/ manager] and other duties as assigned.

Requirements

• Bachelor's Degree in engineering or related technical discipline or global equivalent in education or experience and 10+ years professional experience within Technical Support environment, including 2 years in a management or leadership role.
• Formal qualification in a mechanical, elect